Street Outreach Case Manager - Christian Ministry

OurCalling•Dallas, TX

3d•$42,000 - $42,000•Onsite

About The Position

We primarily serve the chronically, unsheltered homeless population. Our homeless friends, or Guests, are survivors who have experienced vast amounts of trauma. We use resources, services and relationships to create opportunities for gospel centered conversations. We are careful in our interactions to demonstrate to our Guests and volunteers how to live out the truths of the gospel and let the love of Christ control our actions. This position, while ministry focused, is not like traditional church ministry, but deals with the “rawness” of life on the streets. Our Street Outreach Care Ministers actually crawl under bridges and hike out into the woods to find our homeless friends, bring them resources, share the Gospel, pray with them, show them love, and build trust in order to bring them to a place where they can and want to seek help getting off the streets.

Requirements

Be patient and long-suffering while showing discernment
Show grace to those who feel defeated by their own desires and cycles of destruction or are unable to articulate more than their frustration
Interact gently and with empathy as needed
Be able to establish and manage boundaries, to deny requests regularly and overlook or navigate through entitlement attitudes, demonstrating self-control, and not be easily offended
Be sensitive to cultural differences such as race, ethnicity, and neighborhoods of origin
Be knowledge of the Bible and comfortable teaching, witnessing, discipling and encouraging others
Have a demonstrable track record of maturity, integrity, taking personal initiative, being flexible in a busy and fast-paced environment, and as a trusted team member, have worked effectively across the ministry
Be able to lift boxes up to 20 pounds, drive a van, walk long distances, regularly stoop and kneel, climb stairs, converse in loud environments, and work in uncomfortable Texas climate and other environmental elements (e.g., animals, inclement weather, etc.)
Be able to use an iPad to enter and track pertinent information on Guests
Be humble with the ability to listen well and accept constructive feedback from team members
High School Diploma/GED, required
Three years of related “life” or ministry experience, required
Upholding a close and growing relationship as a disciple of Jesus Christ

Nice To Haves

Experience in pastoral care toward those struggling with addiction, mental illness, abandonment, homelessness and poverty, desired
Fluency in conversational Spanish, preferred

Responsibilities

Driving is required. Must be able to safely operate a vehicle for daily outreach and reliably use GPS/navigation tools to locate encampments and other field destinations.
Engage in relational ministry with our Guests, working to establish trust by doing what we are going to do with excellence; this is critical to our work of helping our homeless Guests find pathways off the streets
Both initiate and intentionally turn conversations to focus on Christ
Become knowledgeable of placement solutions and utilize motivational skills to help our Guests consider and make decisions to get off the streets
Serve Guests at times, through crisis intervention and/or emotional de-escalation
Use active listening, coming into conversations as a humble learner, taking the time to listen carefully to our Guests rather than simply suggesting solutions to problems
Advise and advocate for homeless Guests who are navigating social services in Dallas
Utilize our case management technology to effectively build relationships with Guests via documenting pertinent personal and situational information
Collaborate with OurCalling’s Placement Solutions Team by following the established referral and placement procedures to create exit plans for homeless Guests