Street Outreach Specialist
About The Position
Optima Medical Management Group is seeking a results-driven Street Outreach Specialist to connect eligible individuals with its Enhanced Care Management (ECM) and Community Supports (CS) program, a Medi-Cal benefit intended to address complex health and social challenges. The role focuses on building trust, demonstrating the program’s value, and guiding individuals through enrollment and onboarding. The specialist owns an assigned territory and manages the engagement cycle from community outreach and prospect qualification through successful enrollment. The role also involves developing referral relationships, maintaining accurate CRM records, and reporting on outreach and enrollment metrics. Work takes place both in an office and in the community, including community partner sites.
Requirements
- High school diploma or GED.
- At least one year of experience in direct outreach, sales, or community engagement.
- Excellent verbal and written fluency in English.
- Proficiency with laptops, smartphones, Microsoft Office, and email.
- Ability to communicate empathetically, persuasively, and clearly, and build rapport with diverse populations.
- Sales acumen and drive to meet and exceed enrollment targets.
- Ability to maintain a valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability.
- Ability to lift a minimum of 15 lbs.
Nice To Haves
- Direct experience working with unhoused or other high-need populations.
- Bilingual skills, particularly in Spanish.
- Working knowledge of community and county resources.
Responsibilities
- Conduct community outreach and manage the full engagement cycle, from initial contact and rapport-building through onboarding and enrollment in ECM and CS programs.
- Canvass communities to identify and engage potential members and generate leads.
- Assess prospective members against DHCS eligibility criteria for Enhanced Care Management and Community Support Services.
- Develop and maintain relationships with partner agencies, community leaders, and organizations to generate referrals.
- Track interactions, conversions, and progress in company systems and report metrics.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance options for employees and families, with benefits enrollment eligibility after 60 days.
- Short- and long-term disability benefits.
- Voluntary accident, critical illness, and hospital indemnity plans.
- Flexible spending accounts.
- Employee Assistance Program.
- 401(k), effective after one year of employment.
- Paid vacation and sick leave.
- Paid holidays.
- Employee referral program.
- Company discount program.
- Performance-based bonuses tied to enrollment targets.
- Commissions for successful member enrollments, with an uncapped commission plan.
- Tiered achievement bonuses for member engagement and retention.
- Competitive base salary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
