Strategy & Operations, Program Manager
About The Position
OpenAI’s Strategy & Operations team drives cross-company readiness and response for critical moments and partners, managing organization- and company-critical programs. The role requires maturity, executive presence, and sound judgment in complex, high-profile situations. The Program Manager partners with cross-functional teams to align on critical priorities, including major product launches, external events that could affect users and products, and cross-cutting initiatives requiring strategic support. The work has a particular focus on product and trust and safety teams. The role involves planning and coordinating special projects and company-wide initiatives, communicating decisions and recommendations to product-focused and executive audiences, establishing effective response processes, and supporting work on emerging risks, escalations, investigations, mitigations, and red-teaming.
Requirements
- 5–10 years of proven experience working with Product or technical teams, in program management, crisis management, escalations management, consulting, or a similar role.
- Demonstrated ability to understand technically complex projects and manage related workflows.
- Experience working on projects and initiatives focused on integrity, operations, and trust and safety.
- Demonstrated ability to communicate challenges, recommendations, and trade-offs clearly under pressure.
- Outstanding organizational and written communication skills, including the ability to draft executive-level briefs or reports.
- Proven ability to prioritize and manage workloads effectively while delivering high-quality results.
Responsibilities
- Program-manage special projects across Strategy and company-wide initiatives, with a focus on safety and cross-functional coordination.
- Synthesize information from varied inputs to frame decisions and communicate clear updates, recommendations, and trade-offs to product-focused and executive audiences.
- Drive processes across teams to ensure a unified and efficient response during critical periods.
- Collaborate with cross-functional teams to prioritize and respond effectively to fast-moving issues.
- Identify and prioritize emerging risks and escalations, and support sensitive investigations, product mitigations, and red-teaming.
- Collaborate with teams to create systems and tools that facilitate internal processes and rapid response to critical events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
