Strategy & Operations Analyst I
About The Position
The Strategy & Operations Analyst provides core operational, data validation, and process-mapping support within the Office of Enterprise Strategy & Continuous Improvement. Reporting to the Manager of Enterprise Strategy, this position assists in gathering data, documenting business workflows, and identifying operational alignment gaps between daily department activities and university lead measures. The Analyst works directly with academic and administrative staff across campus to support continuous improvement projects, maintain platform data quality, and monitor departmental progress updates. By tracking metrics across Adoption, Alignment, Execution, and Organizational Effectiveness, the Analyst ensures reliable data collection and delivers clear operational reporting to support team decision-making.
Requirements
- Bachelor’s degree from a four-year college or university required.
- 1-2 years of experience with academics preferred.
- Experience using MS Excel and Information Systems.
- Experience using pivot tables, graphs and charts, VLOOKUP and other Excel functions.
- Ability to attain an understanding of technical systems that support the assigned business unit in an effort to provide reporting and subject matter recommendations and support.
- Strong analytical and problem-solving skills.
- Attention to detail and a high degree of accuracy in data management.
- Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
- Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
- Excellent computer and organizational skills.
- Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
- Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
- Regularly required to hear and speak in order to effectively communicate orally.
- Occasionally required to stand, walk, and climb stairs to move about the building.
- Handle materials, reach overhead, kneel or stoop in order to conduct business.
- Regularly lift 10 or fewer pounds.
- Proof of a valid driver’s license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee’s position.
Nice To Haves
- Experience in project management or process improvement is a plus.
- Knowledge of academic policies and procedures within higher education institutions is an advantage.
Responsibilities
- Assist departments in documenting current business outcomes, administrative workflows, and operational steps using standard process-mapping tools.
- Help review departmental outcomes alongside the Manager to identify opportunities for lead measure development.
- Support the rollout of basic process enhancements, tracking action items and helping staff adopt streamlined operational procedures.
- Serve as a reliable point of contact for departmental staff regarding routine updates and alignment exercises.
- Collect, organize, and track operational metrics across four core measurement categories: Adoption Tracking, Alignment Data Reviews, Execution Monitoring, and Basic Effectiveness Reporting.
- Perform routine data quality checks across strategic planning platforms to ensure accuracy, consistency, and completeness.
- Track reporting deadlines, issue standard progress reminders, and follow up with departmental Points of Contact (PoCs) to collect quarterly updates.
- Assist with routine platform maintenance, such as updating user access, organizing reporting, and maintaining data documentation.
- Provide friendly, technical helpdesk-style support to campus staff using the strategic planning and process system.
- Help create simple user guides, standard operating procedures (SOPs), quick-reference sheets, and system walkthroughs.
- Maintain consistent, clear communication with departmental contacts regarding data collection windows, template instructions, and upcoming review cycles.
- Willingness to work on various other tasks as assigned by leadership.
- Invests in professional development to ensure their continuous growth and advancement.
- Champions innovation, systems integration, and a data-first mindset within the University.
Benefits
- health insurance
- retirement plans
- tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
