Strategy Manager Vice President
About The Position
Join the Artificial Intelligence (AI) Journey Transformation & Partnerships team to accelerate and scale AI solutions and shape omni-channel customer experiences. The team combines digital strategy, AI transformation, and analytics to create smarter, more seamless customer journeys. The Strategy Manager Vice President works closely with senior leadership across the firm on high-priority strategic initiatives. The role owns a portfolio of firm-wide initiatives, builds trusted partnerships with senior leaders, and collaborates with internal digital, operations, and product partners. It requires a focus on AI solutions and customer experience, and the ability to leverage data and understand complex processes to develop actionable business plans and go-to-market strategies. The role manages mission-critical projects such as assessing opportunities for digital and AI transformation in customer servicing journeys, planning journey optimization and reimagination, evaluating strategic digital and AI investments, and designing operating models. Projects are typically team-based and involve collaboration with the Operating Committee and business CEOs. The role also connects work across businesses to help deliver effective solutions to clients.
Requirements
- At least 3 years of management experience.
- At least 2 years of consumer banking and/or business banking experience.
- Diverse problem-solving experience at a premier management consulting firm, an investment banking division (M&A, Coverage, Capital Markets, or Equity Research), or a similar internal Corporate Strategy group.
- Outstanding ability to analyze problems and apply quantitative analytical approaches.
- Excellent oral and written communication skills and the ability to work confidently in cross-functional teams.
- Interpersonal leadership and influencing skills.
- Excellent presentation skills.
- Excellent and efficient skills using MS Excel and PowerPoint.
Nice To Haves
- Digital product experience and/or AI transformation experience.
- Financial services industry experience.
- MBA and/or advanced degree from a top-tier program.
- Experience supporting more than one CCB Operations Function/Line of Business.
Responsibilities
- Manage initiatives and projects to resolve and execute on diverse problems identified by senior leaders at the bank.
- Build partnerships with key leaders in digital, product, the business, and operations.
- Design, implement, and lead operating models that accelerate delivery of solutions requiring cross-functional involvement.
- Evaluate existing customer journeys and work with partners to reimagine and optimize them.
- Apply structured problem-solving and design thinking to address strategic priorities.
- Gather, synthesize, analyze, and present project data and findings, including financial modeling and valuation.
- Conduct creative analyses and provide insights to integrate digital solutions with CCB Operations, enhance customer journeys, and reduce friction.
- Perform competitor and industry research using public and non-public sources.
- Develop strategic presentations for internal and external audiences.
- Monitor industry trends and share reports and analyses with the broader team and senior executives.
- Coach and manage junior team members.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
