Strategy Manager Vice President

JPMorgan Chase & Co. • Wilmington, DE

2d • $180,500 - $240,000 • Onsite

About The Position

Join the Artificial Intelligence (AI) Journey Transformation & Partnerships team to accelerate and scale AI solutions and shape omni-channel customer experiences. The team combines digital strategy, AI transformation, and analytics to improve customer journeys. This role works closely with senior leadership across the firm on high-priority strategic initiatives.

The Strategy Manager Vice President owns a portfolio of firm-wide initiatives, builds partnerships with senior leaders, and collaborates with internal digital, operations, and product partners. The role develops actionable business plans and go-to-market strategies by leveraging data assets and understanding complex processes. Work includes assessing opportunities for digital and AI transformation in customer servicing journeys, planning journey optimization and reimagination, evaluating strategic digital and AI investments, and designing operating models. Projects are typically team-based and involve close collaboration with the Operating Committee and business CEOs.

Requirements

• At least 3 years of management experience.
• At least 2 years of consumer banking and/or business banking experience.
• Problem-solving experience at a premier management consulting firm, an investment banking division (M&A, Coverage, Capital Markets, or Equity Research), or a similar internal Corporate Strategy group.
• Outstanding ability to analyze problems and apply quantitative analytical approaches.
• Excellent oral and written communication skills and ability to work confidently on cross-functional teams.
• Interpersonal leadership and influencing skills.
• Excellent presentation skills.
• Excellent and efficient skills using MS Excel and PowerPoint.

Nice To Haves

• Digital product experience and/or AI transformation experience.
• Financial services industry experience.
• MBA and/or advanced degree from a top-tier program.
• Experience supporting more than one CCB Operations Function or Line of Business.

Responsibilities

• Manage initiatives and projects to resolve and execute on problems identified by senior bank leaders.
• Build partnerships with leaders in digital, product, the business, and operations.
• Design, implement, and lead operating models that accelerate delivery of solutions requiring cross-functional involvement.
• Evaluate existing customer journeys and work with partners to reimagine and optimize them.
• Apply structured problem-solving and design thinking to address strategic priorities.
• Gather, synthesize, analyze, and present project data and findings, including financial modeling and valuation.
• Conduct analyses and provide insights to integrate digital solutions with CCB Operations, improve customer journeys, and reduce friction.
• Perform competitor and industry research using public and non-public sources.
• Develop strategic presentations for internal and external audiences.
• Monitor industry trends and share reports and analyses with the broader team and senior executives.
• Coach and manage junior team members.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed