Strategy and Program Manager

Adyen•New York, NY

2d•$145,000 - $180,000•Hybrid

About The Position

Adyen is seeking a Strategy & Program Manager to help shape the future of Global Operations. The role sits within the Strategy & Execution team and works across Support, Professional Services, and Merchant Operations. It is suited to a strategic operator who connects commercial ambition, technical innovation, and operational delivery, taking on complex and ambiguous organizational problems and turning them into scalable structures. The scope shifts with changing priorities, with the goal of making Adyen’s operational engine more powerful, effective, and agile as the company grows. The role designs operations around the end-to-end merchant customer lifecycle, removes process and technical obstacles, connects global product pillars with operational teams so operations are ready for product launches, and uses performance data to identify friction and guide improvements. It also re-engineers processes, tooling, and ways of working to incorporate AI and support growth through intelligence rather than added complexity. The role is based in either Adyen’s New York or San Francisco office. Adyen is an office-first company and expects employees to work in-office at least three days per week on average. Applicants must be authorized to work in the United States without requiring new visa sponsorship; visa transfers may be supported, but H-1B CAP applications are not sponsored.

Requirements

At least 5 years of experience in strategy consulting, tech strategy, business operations, program management, or operations in a high-growth environment.
Experience taking complex programs from concept through delivery.
Ability to think in systems, account for platform dependencies and technical trade-offs, and understand effects across the customer journey.
Ability to break problems down to fundamentals and develop technology-driven, low-friction, customer-centric solutions.
Ability to navigate high-stakes discussions with senior stakeholders, clarify ambiguity, and drive alignment across teams and regions.
Technical fluency and ability to communicate with engineers and commercial leads.
Comfort with uncertainty, adapting to changing priorities, and maintaining execution.

Responsibilities

Take on high-stakes, ambiguous projects, define their purpose and structure, and deliver solutions that can scale.
Design operational processes across the merchant customer lifecycle, including Merchant Operations onboarding, Professional Services implementation, and Support.
Identify process debt and technical roadblocks, and replace them with scalable, automated, or simplified workflows.
Connect global product pillars with operational domains and prepare operations ahead of product launches.
Use performance metrics and data-led diagnostics to identify friction and guide improvements.
Re-engineer processes, tooling, and ways of working to integrate AI and scale operations effectively.
Drive alignment across teams and regions and unblock complex organizational challenges.