Strategist Participant Communication

Empower • KS Remote, KS

1d • $79,400 - $112,175

About The Position

The Strategist Participant Communication is a client-facing role that manages communications for existing clients in Empower’s Large/Mega/Not-For-Profit (LMN) market. The role develops, implements, manages, and measures multi-touch, multi-channel participant communication strategies, combining financial services knowledge, strategic communications, product expertise, and client management to support retirement readiness.

The position works with the service team to support client satisfaction and profitability, deliver accurate and timely plan communications, and develop action-based campaigns intended to influence participant behavior. It advises clients on financial education and participant wellness tools, manages communication budgets and deliverables, and coordinates planning, quality control, timelines, metrics, and workflows. The role presents concepts and campaign updates to clients, builds consensus around complex topics, and engages the Retirement Education Team for employee meetings and selected presentations or webcasts.

The Strategist manages a book of clients and travels up to 20% of the time to maintain existing client relationships. The role operates under the immediate supervision of communications management, handles routine decisions to support client satisfaction, and refers the most complex issues to higher levels. It works with internal service, communications, education, product, operations, and marketing teams, as well as external clients and advisors or consultants.

Requirements

• Bachelor's degree in marketing, business, journalism, communications, finance, or a relevant field.
• FINRA fingerprinting required.
• Typically at least five years of retirement industry experience, including knowledge of defined contribution, defined benefit, and non-qualified plans, the financial services industry, and relevant regulatory compliance.
• Typically at least five years of retirement communications experience, including required and discretionary communication deliverables and familiarity with variable data, personalization, and multi-channel communication delivery.
• Typically at least five years of client management experience in corporate benefits, communications, or marketing.
• Exceptional project management skills.
• Advisor or intermediary relationship experience and understanding of their role.
• Strong presentation, written communication, and oral communication skills.
• Competency in Microsoft Office Suite and aptitude to learn other systems and software quickly.
• Knowledge of style guides.
• Strong negotiation and conflict management skills, including the ability to anticipate and overcome potential objections.
• Adaptability to a fluid work environment and seasonal workload spikes.
• Ability to understand and adhere to communication budgets and expense variables associated with client relationships.
• Ability to travel by air, automobile, train, and other transportation means to fulfill position travel requirements.
• Ability to perform duties in a professional office environment, including prolonged sitting, computer work, typing, reaching, reading, writing, listening, speaking, presenting information, responding to questions, problem solving, concentrating, and tolerating stress.

Responsibilities

• Develop, implement, manage, and measure participant communication strategies for strategic clients in the LMN market.
• Service existing client relationships and manage a book of clients.
• Ensure client satisfaction while managing client profitability in coordination with the service team.
• Deliver accurate and timely communications about plan activity and develop strategic action-based campaigns to influence participant behavior.
• Guide clients in improving financial education and participant wellness using existing tools.
• Review and recommend communication design and delivery strategies.
• Oversee participant communication budgets, deliverables, quality control, timelines, metrics, and planning.
• Attend and present new concepts or campaign updates during regular client meetings, in person, by webcast, or by phone.
• Explain complex concepts and build consensus with client contacts.
• Engage the Retirement Education Team to conduct employee meetings and selected presentations or webcasts.
• Complete creative briefs required by Marketing for appropriate complex projects.
• Understand each assigned client's budget and execute initiatives consistent with it.
• Coordinate workflow processes to see deliverables through completion.
• Manage projects to remain within timeline and budget.
• Manage clients to remain within annual budgets and ensure additional out-of-scope requests incur appropriate costs.
• Make decisions and take action to ensure client satisfaction with communications and deliverables, referring the most complex issues to higher levels.
• Travel up to 20% of the time to manage existing client relationships.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching contributions up to 6%, financial advisory services, potential company discretionary contribution, and a broad investment lineup.
• Tuition reimbursement up to $5,250 per year.
• Business-casual environment with the option to wear jeans.
• Paid time off upon hire, including a paid time off program, ten paid company holidays, and three floating holidays each calendar year.
• Paid volunteer time of 16 hours per calendar year.
• Leave programs including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).
• Business Resource Groups open to all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level