Strategic Service Associate- Duke Raleigh Patient Quality and Safety

Duke Careers•Raleigh, NC

12d•Onsite

About The Position

The Strategic Service Associate for Quality & Patient Safety partners closely with clinical teams to promote safe, high-quality patient care. This role is primarily responsible for monitoring compliance with infection prevention and hospital-acquired infection (HAI) reduction practices, analyzing quality and safety data, and providing timely feedback and recommendations to clinical staff. The ideal candidate will have experience working with multidisciplinary healthcare teams, with a nursing background preferred. Experience in infection prevention is beneficial but not required. This position plays a key role in supporting continuous improvement initiatives, regulatory readiness, and a culture of patient safety across the Duke Raleigh.

Requirements

Effective written and verbal communication skills
Ability to communicate with customers/staff with diverse educational backgrounds
Analysis of data and processes for opportunities for improvement
Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, organization
Knowledge of accreditation standards and regulations related to health care
Attention to detail and accuracy
Computer literacy
Bachelors degree in a business or health-related field is required.
Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/ process improvement.
Experience leading work teams required.

Nice To Haves

Nursing background preferred.
Experience in infection prevention is beneficial but not required.
Master's degree (equivalent to two years of experience).
Clinical/nursing experience.
Infection prevention experience.

Responsibilities

Plan activities aimed at improving the hospital's performance in operations or clinical quality.
Identify opportunities for improved performance.
Analyze data to identify adverse trends and/or undesirable performance.
Utilize performance improvement techniques and methodologies.
Serve as a project manager for interdisciplinary teams.
Establish performance targets.
Design and implement strategies for enhancing performance.
Evaluate effectiveness of improvement strategy through sustained monitoring of performance.
Contribute to the establishment of performance improvement priorities for departments, functional units and for the organization as a whole.
Support organization's efforts to maintain compliance with regulations and accreditation standards.
Monitor compliance through formal and informal processes.
Recognize opportunities for improving compliance.
Design and implement strategies for enhancing compliance.
Evaluate effectiveness of improvement strategy through sustained monitoring of performance.
Increase organizational understanding of performance improvement methodologies and principles and compliance through the support of and participation in formal and informal professional development activities.
Serve as an expert resource on performance improvement and compliance as it relates to organizational role.
Produce reports and presentations on performance improvement and compliance.
Develop, maintain and enhance knowledge through orientation, self-evaluation and professional development.
Responsibilities may include varying levels of strategic planning and human and fiscal resource management.
Perform other related duties incidental to the work described herein.