Manager, Quality and Patient Safety

Hamilton Health Sciences • Hamilton, ON

18h

About The Position

Responsible to the Director of Quality of Care, Patient Experience & Safety, the Manager of Quality & Patient Safety has leadership and managerial accountabilities for both the planning and operational levels. The manager is responsible to assist in the development of the tools, processes and resources necessary to advance, measure, monitor, and evaluate Quality of Care & Patient Safety at HHS; identify, prioritize and action strategies to improve and advance safe, high quality, safe, patient and family centred care; provide infrastructure, tools and resources to facilitate the identification, management and prevention of adverse and critical events; and ensure corporate and local level strategies and tools for monitoring and evaluating performance metrics are established. This team provides key strategic support and counsel to support the Continuous Quality Improvement (CQI) Management System.

Requirements

• Health professional with a Masters Degree in a related field.
• Minimum of 5 years leadership/management experience in an acute hospital setting with thorough understanding of hospital service delivery.
• Advanced improvement and analytic expertise (Formal Lean/Six Sigma or Improvement Advisor Certification and demonstrated success using same methodologies).
• Minimum of 5 years experience related to quality & patient safety.
• Expert knowledge and demonstrated application of key patient safety concepts such as human factors, teamwork and communication best practices; environmental design for safety; safety event investigation; high reliability organizations; safety I & II; patient and family role in patient safety.
• Relevant education/experience in quality and patient safety, root cause analysis, failure mode effects analysis and adverse event review.
• Demonstrated skills in project management, facilitation, and application of adult learning principles.
• Proven change agent with advanced knowledge of change management strategies.
• Demonstrated skills in: data collection design and analysis, including knowledge of statistical and experimental design; ability to evaluate outcomes using a balanced scorecard approach; and presentation and report writing skills.
• Demonstrated ability to effectively work in teams in balance with an ability to work independently and offer creative and innovative solutions.
• Demonstrated ability to critically appraise healthcare literature/policy, evaluate and synthesize findings and guide implementation of best practice protocols.
• Demonstrated evidence of commitment to continuous learning through pursuit of education endeavors.
• Demonstrated ability to understanding and appreciate cultural, religious and individual beliefs and to foster an environment of equity, diversity and inclusion.
• Proven leadership abilities, excellent interpersonal, communication and facilitation skills that promote cooperation, build teamwork and an ability to work collaboratively with all levels of the organization.
• Demonstrated experience and ability to coach and mentor teams and individuals.
• Proficiency in Word, Excel, Powerpoint, Access, Epic, Sovera, and reporting software applications such as RL solutions.

Responsibilities

• Assist in the development of tools, processes, and resources to advance, measure, monitor, and evaluate Quality of Care & Patient Safety.
• Identify, prioritize, and action strategies to improve and advance safe, high-quality, patient, and family-centered care.
• Provide infrastructure, tools, and resources for the identification, management, and prevention of adverse and critical events.
• Ensure the establishment of corporate and local level strategies and tools for monitoring and evaluating performance metrics.
• Provide key strategic support and counsel to the Continuous Quality Improvement (CQI) Management System.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager