Strategic Sales Operations Specialist - Hazmat

Integrity Express Logistics•Tampa, FL

9d•Onsite

About The Position

As a Strategic Services Logistics Coordinator –Hazmat & Bulk at Integrity, you will serve as an operational expert supporting the Strategic Services team with a focus on hazardous & liquid bulk freight. This role is responsible for executing day-to-day operational functions including quoting, routing, shipment tracking, and customer support while partnering closely with Strategic Sales Managers to support account service and growth. This position plays a key role in maintaining operational continuity, delivering high-quality customer service, and ensuring adherence to IEL operational standards. The role reports to the Strategic Sales Manager of the hazmat & bulk division.

Requirements

Minimum 2 years of transportation operations experience
Minimum 2 years of customer service experience
Strong written and verbal communication skills
High attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Collaborative team mindset

Nice To Haves

Direct experience with hazmat & bulk operations or sales
Experience supporting FTL, International, or Warehousing services
Carrier negotiation or claims experience
Transportation management system experience

Responsibilities

Act as an operational expert supporting assigned Strategic Services accounts and team members.
Take ownership of delegated operational tasks while ensuring accuracy, timeliness, and attention to detail.
Support daily execution of hazmat & bulk freight including quoting, routing, shipment setup, and service coordination.
Build trust with the Strategic Services team by delivering consistent, high-quality operational support.
Progress toward managing broader aspects of account operations, including carrier coordination, customer service, and invoicing support.
Maintain operational continuity in the absence of Strategic Services leadership when needed.
Execute logistics functions with precision, including but not limited to: Load building, Load coverage, Board management, Scheduling, Check calls, Customer invoicing.
Proactively trace shipments and provide timely updates to internal stakeholders.
Follow established operational processes aligned with the IEL Way and Sales Operations Guide.
Complete assigned tasks with full accountability, ensuring work is executed accurately and without rework.
Utilize internal partnerships for issue resolution, coaching, and operational support as needed.
Maintain a strong understanding of IEL’s sales process and hazmat & bulk freight regulations.
Oversee execution of hazmat & bulk shipments within assigned accounts or territory.
Build and maintain partnerships with hazmat & bulk carriers.
Support negotiations related to W&I’s, claims, and service initiatives.
Ensure accurate shipment tracking, tracing, and milestone updates across systems.
Respond to customer inquiries, requests, and concerns in a timely and professional manner.
Communicate directly with customers (as approved) to provide updates and resolve service issues.
Demonstrate knowledge of IEL solutions in customer and prospect interactions.
Partner with the Strategic Sales Manager to support account strategy and service delivery.
Assist sales teams with operational execution tied to onboarding and supporting new business.
Work closely with internal departments to ensure cohesive service execution.
Support collaborative problem-solving to meet customer expectations.
Demonstrate a strong customer service mindset toward internal and external stakeholders.