Director, Strategic Operations

Habitat Health•San Francisco, CA

2d•$150,000 - $200,000•Hybrid

About The Position

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in‑home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‑driven care teams continue to help participants live well on their own terms. Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com. The Director of Strategic Operations is a high-impact, high-visibility role at the core of how Habitat operates. This role is responsible for driving Habitat’s operating model and bringing structured, strategic thinking to our highest priority, cross-functional initiatives. You will own the end-to-end launch process for new PACE centers, facilitate effective change management across the enterprise, and build the execution infrastructure that will enable Habitat to grow at scale. This is a role for someone who thrives in ambiguity, operates with the rigor of a consultant and the urgency of an operator, and can move seamlessly between strategic design and hands-on delivery. This individual and their team will drive effective and efficient maturation of Habitat’s operating model.

Requirements

6–10+ years in strategy, operations, management consulting, or high-growth environments – particularly in a healthcare environment
Bachelor’s degree in healthcare, finance, or related field required
Proven track record leading complex, cross-functional initiatives from design through delivery
Strong ability to structure ambiguity, align stakeholders, and drive outcomes
Excellent communication and executive presence — comfortable presenting to and influencing senior leadership
Equally at home in strategic design and in the details of execution

Nice To Haves

Master’s degree preferred

Responsibilities

Lead Go-Live Readiness (GLR) for our new PACE centers — owning the strategy, operating model, milestones, governance, and cross-functional execution across clinical, operational, regulatory, staffing, tech, and other workstreams
Run executive readiness reviews and cross-functional forums to drive alignment and decision-making
Proactively surface and resolve risks, dependencies, and execution gaps across all launch workstreams
Deliver executive updates about launches to key Habitat and partner stakeholders
Manage the structured handoff to local operations teams once a center is live
Refine Habitat’s launch framework with each iteration
Define how Habitat manages large-scale change — designing rollout strategies, governance structures, and operating rhythms that drive adoption and sustain results
Proactively identify and resolve friction points across teams, workflows, and priorities
Build repeatable systems and ways of working that strengthen Habitat's execution capability as we scale
Define and manage the operational metrics that matter to provide the right visibility into Habitat’s performance
Establish clear prioritization escalation pathways so that risks, blockers, and decision points surface to the right people at the right time
Translate data and status into effective executive-level reporting that enables timely, informed decision-making
Own a portfolio of strategic initiatives — spanning AI enablement, program design, and vendor build vs. buy decisions — translating complex, ambiguous problems into defined solutions
Drive alignment across clinical, compliance, growth, and technology teams; hold stakeholders accountable for delivery against defined milestones
Define success metrics, track progress, and maintain visibility into risks and outcomes across the initiative portfolio