Strategic Operations Manager

Zipline•South San Francisco, CA

2d•$112,500 - $300,000•Onsite

About The Position

Zipline is scaling new markets, operating systems, and launch infrastructure that only work if analytics, execution, and operating cadence stay tightly connected. We are looking for a Strategic Operations Manager who can build the mechanisms that help leadership see clearly, make decisions, and drive execution. This is not a traditional PM role. You will move fluidly between building forecasting models, running operating reviews, coordinating cross-functional initiatives, identifying bottlenecks, and creating the systems that allow teams to scale. The mandate is simple: be a builder, not a coordinator.

Requirements

5-10 years of experience in operations, business operations, strategic planning, manufacturing, logistics, supply chain, program management, or another execution-heavy operating environment.
Strong analytical and modeling skills, with the ability to build practical tools that leaders and operators actually use.
Exceptional written and verbal communication; you can turn ambiguous work into clear narratives, decisions, and next steps.
Ability to work across technical and non-technical teams, align stakeholders, and drive accountability without hiding behind process.
A demonstrated history of creating systems that scale: operating cadences, planning models, dashboards, review mechanisms, ownership models, and follow-up loops.
Comfort operating in ambiguity and high-growth environments where the right answer changes as the business learns.
High execution discipline; you can build a model in the morning, facilitate an executive review in the afternoon, and drive action items to closure by the end of the day.

Responsibilities

Own recurring operating rhythms and business reviews that turn leadership priorities into clear owners, dates, metrics, tradeoffs, and follow-through.
Make sure commitments are visible, decision points are crisp, and action items move from discussion to execution.
Build and maintain planning, forecasting, and capacity models.
Develop dashboards and reporting that improve decision quality.
Diagnose operational bottlenecks.
Drive cross-functional initiatives from ambiguity to execution across technical and non-technical teams.
Create scalable systems and processes that improve organizational effectiveness as Zipline launches, scales, and operates new markets.
Turn one-off efforts into repeatable mechanisms without adding bureaucracy.