Senior Manager Strategic Operations

Sphere Entertainment Group, LLC • New York, NY

1d • $96,000 - $175,000 • Onsite

About The Position

Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com.

The Senior Manager of Strategic Operations will contribute to driving company-wide strategic and operational priorities of Sphere as it enters its next phase of growth and expansion. This role sits at the intersection of strategic consulting and operations — requiring someone who can both develop high-quality strategic frameworks and fully immerse themselves to help execute complex, cross-functional growth initiatives. You will play a key role in supporting Sphere's expansion strategy, such as developing scalable operational models and frameworks, and partnering cross-functionally to establish detailed plans to operationalize new venues. You will bring experience with scaled operations across a portfolio of locations — experience that will help translate strategies into repeatable, on-the-ground operational plans and playbooks that enable each new venue to launch efficiently and perform at a high standard from day one.
You will drive internal consulting-style engagements, helping teams across Sphere diagnose challenges, structure solutions, and implement change. You will problem solve with significant breadth and depth, operating effectively in ambiguous environments and influencing stakeholders at all levels of the organization.
You will report to and partner with the VP of Strategic Operations and Alliances to develop strategy and aid decision-making across the broader organization.

Requirements

• Bachelor's degree in a technical or quantitative/business-oriented field, or equivalent practical experience. MBA preferred.
• 4-6+ years of experience within one or more of the following fields: Management Consulting, Portfolio Operations, Investment Banking, Business Operations, or Strategy & Business Development.
• Experience with multi-location, franchise, or chain-oriented industries/companies such as hospitality (e.g. arena, hotel or restaurant chains), entertainment, fitness/wellness, or similarly-scaled consumer businesses is strongly preferred.
• Demonstrated experience in growing operations across multiple locations or markets with companies that have an owned-and-operated and/or franchise model(s) is a plus.
• Experience leading and influencing in a highly matrixed, cross-functional environment with strong communication, organizational, and project management skills.
• Track-record of successfully delivering global strategy, operations, and high-impact growth initiatives, operating in highly ambiguous environments.

Responsibilities

• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
• Support internal consulting-style engagements across the business, working with senior stakeholders to define problems, structure analyses, develop recommendations, and drive implementation of strategic and operational growth and expansion initiatives.
• Assist in the development and execution of operational rollout plans for new Sphere venues, ensuring that systems, processes, staffing frameworks, etc. are established and scaled effectively across a growing portfolio of locations.
• Aid the planning and execution of major strategic initiatives, helping define organization-wide priorities and providing data-driven insights on key business outcomes, operational efficiencies, and growth opportunities.
• Partner with internal teams - including Venue Operations, Studios, Sales & Service, Ads & Sponsorships, Finance, Legal, Marketing, Technology, Corporate Development, and Business Operations - to align on strategic priorities and deliver high-impact outcomes for Sphere's most important initiatives and engagements.

Benefits

• recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward
• offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers
• Growth and longevity for our employees are top priorities here
• We value diversity and are looking for extraordinary employees of all backgrounds!
• MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.
• MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior