Strategic Projects Manager

City of New York • New York, NY

20h

About The Position

The Special Projects Unit within NYCHA’s Resident Services, Partnerships, & Initiatives division is seeking an experienced Strategic Project Manager to support the Office of the Vice President. Reporting directly to the Vice President of Special Projects, the selected candidate will provide operational, strategic, and administrative support to advance unit priorities and improve organizational effectiveness. The Special Projects Unit oversees resident-centered initiatives, leadership trainings, cross-agency collaborations, community partnerships, public safety initiatives, and special event requests on NYCHA property.

The role supports strategic planning, change management, business process improvement, and stronger project management systems. It also involves monitoring divisional performance and service delivery, handling sensitive and high-priority matters, representing the Vice President and unit in meetings and working groups, and leading special projects. Flexible hours, including evenings and weekends, may be required to support events, meetings, and projects.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties described; or high school graduation or equivalent and six years of related experience; or equivalent education and/or experience.
• All candidates must have at least one year of experience in community work or community-centered activities related to the duties described.

Responsibilities

• Serve as a liaison between the Vice President and unit staff to facilitate communication, identify operational challenges, and develop solutions.
• Support strategic planning initiatives, change management efforts, and business process improvement projects within the Special Projects Unit.
• Develop and strengthen operational systems and project management processes to improve coordination and collaboration across teams.
• Monitor, evaluate, and analyze divisional performance metrics and service delivery outcomes, and recommend process improvements.
• Manage sensitive and high-priority matters on behalf of the Vice President, including personnel-related issues, correspondence, and special initiatives supporting organizational infrastructure and growth.
• Represent the Vice President and the Special Projects Unit in meetings, interdepartmental collaborations, and internal and external working groups and committees.
• Lead and manage special projects and additional assignments as needed.
• Perform related duties in support of departmental operations and strategic objectives.
• Work flexible hours, including evenings and weekends, as required to support events, meetings, and special projects.

Benefits

• Choice of medical coverage plans
• Deferred compensation plans
• Defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level