Strategic Program Manager

xCures Inc.

6h•$115,000 - $143,000•Remote

About The Position

The Strategic Program Manager owns end-to-end relationships for a defined portfolio of xCures’ strategic customers, channel partners, and vendors. This role serves as partners’ primary point of contact and internal advocate, ensuring commitments are met and partner needs are translated into clear requirements and roadmap priorities. The position reports to the PMO within the Chief Product Officer’s organization and works closely with Product, Engineering, Data Science, and Commercial teams. The role leads strategic partner onboarding and implementation, establishes partner cadences and playbooks, and maintains a centralized source of truth for requests, deliverables, and collaboration items. Success is measured by partners feeling well served, commitments being met, and relationships growing year over year. The role also prepares partners to adopt requested features when they ship, including providing appropriate timing, documentation, and support. The position is remote-first and may be based anywhere in the United States. Occasional travel to company offsites or key meetings throughout the year is expected. Candidates must already be authorized to work in the United States; xCures does not offer sponsorship.

Requirements

At least 5 years of professional experience in program management, strategic account management, or client services.
Experience working in healthcare.
Strong program and project management skills, with a track record of organizing complex, cross-functional work and carrying it through to completion.
Client services experience, including serving as the primary point of contact for key accounts.
A track record of turning manual, repeated work into documented, scalable processes.
Must already be authorized to work in the United States; sponsorship is not offered.

Nice To Haves

Strong understanding and demonstrated use of AI tools.
Experience working on machine learning or AI technology solutions.

Responsibilities

Lead strategic partner onboarding and implementation, coordinating with Sales on vetting and technical teams on setup to support on-schedule launches.
Maintain a centralized source of truth for active requests, deliverables, and collaboration items across the assigned partner portfolio, and drive each item to resolution.
Build and maintain trusted relationships with key customers, channel partners, and vendors as their primary point of contact at xCures.
Prepare for partner cadences and recurring status meetings to align both sides on priorities, progress, and next steps.
Translate partner requests into clear product and engineering requirements, and work with technical program managers to define and deliver technical commitments.
Represent partner development interests in roadmap planning and set clear expectations with partners about upcoming work and timing.
Manage portfolio escalations, involving senior leaders when needed.
Monitor account health and work with Commercial teams to identify and act on growth opportunities.
Take ownership of key partner accounts, establish partner cadences, and create a centralized request tracker during the first 90 days.
Ensure partners are prepared to adopt requested features when they ship by providing appropriate timing, documentation, and support.
Help shape partner cadences and playbooks.