Strategic Program Manager

Incora•Remote - USA - Texas, TX

About The Position

The Strategic Program Manager provides commercial and operational direction for assigned chemical customer contracts, organized by customer group or region, within the contracts business unit. The role directs and coordinates contract activities and supporting functions to achieve business goals, drive financial growth within customer accounts, and maximize opportunities to expand customer relationships. The manager leads a contract team responsible for day-to-day operations, strong customer service, and partnership development. The position leads contract growth strategies, P&L, customer service levels, revenue and margin plans, contract renewals, forecasting, and process improvement. It works closely with Sales, Planning, and Procurement to develop bids, maintain contracts, and support continuity of parts supply. The manager also develops contract compliance and financial performance indicators, supports team development and performance, and may hire and train on-site personnel. Travel between customer sites may be necessary. The role calls for a customer-focused leader who demonstrates Incora’s values of Courage, Collaboration, Commitment, and Community. A bachelor’s degree, or 2–5 years of related experience and training or an equivalent combination of education and experience, is specified. The posting also lists customer relationship management, financial proficiency, business acumen, communication and influence, people leadership, contract management, supply chain and distribution, project leadership, Microsoft Office, and experience with Copilot or other AI productivity tools.

Requirements

Bachelor’s degree, or 2–5 years of related experience and training, or an equivalent combination of education and experience; relevant experience may include sales, distribution, and inventory management.
Significant experience in customer relationship management.
Financial proficiency to a good level.
High level of business acumen.
Excellent communication and influencing skills at all levels.
Some people-management and leadership experience.
P&L management capability.
Contract management capability.
Supply chain and distribution knowledge.
Project leadership capability.
People-management and team-motivation skills.
Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
Experience using Copilot or other AI tools to enhance productivity.
Must have and maintain reliable personal transportation and a company-approved driving record.

Nice To Haves

Previous experience in a contract management or sales environment.
Change management experience.

Responsibilities

Lead contract management, including growth strategies, P&L, customer service levels, and revenue and margin growth plans.
Maintain and improve the efficiency and effectiveness of contracts and their key processes.
Work with Sales to develop bid strategies for new and renewed contracted business.
Contribute to the Annual Operating Process and provide regular, accurate business forecasts.
Identify and implement process improvements for existing and new contracts.
Lead by example and foster an environment where employees can contribute effectively.
Support growth and career progression for team members.
Negotiate customer contract renewals using Incora’s Best Practice Terms & Conditions.
Monitor sales, margins, costs, and inventory levels to meet or exceed budget and maintain profitable accounts.
Conduct interviews, hire, and train on-site personnel when necessary.
Promote a partnership culture with Incora’s contracted customers.
Maintain contracts throughout their life, communicating with Planning and Procurement to support continuity of parts supply.
Develop key performance indicators for contract compliance with customers and for internal financial performance.
Manage, support, and mentor the team; provide timely performance evaluations and reviews and facilitate training or mentoring as appropriate.
Travel between customer sites as necessary.
Perform other duties as assigned.

Benefits

Incentive program eligibility for every employee.
Eight paid holidays and two additional floating holidays for full-time employees.
Full-time non-exempt employees receive up to 80 hours of vacation per year, increasing with length of service, plus separate sick time.
Full-time exempt employees are covered by the FlexTime policy and receive 80 hours of exempt sick time.
Two weeks of paid parental leave.
Employee discount portal through Perkspot.
Employer-paid group life insurance at one times salary, short-term disability, and long-term disability.
Three health plan options (four in California) with competitive premiums for full-time permanent employees.
401(k) plan with company match.
Salary and benefits package.