Strategic Program Manager

Incora•Cedar Rapids, IA

2d•Onsite

About The Position

Incora is seeking an exceptional customer service professional to join us as a Strategic Program Manager. As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business. The Strategic Program Manager is accountable to provide the commercial & operational direction for nominated chemical customer contracts either by customer group or by region, within the contracts business unit. This role is accountable for directing, managing & coordinating all contract activities within the given customer contracts and supporting functions to achieve the Company’s business goals. The role is responsible for the financial growth within customer accounts and maximizing opportunities to grow relationships. A key part of this role is to manage a contract team to administer the day-to-day operational functions and deliver best in class customer service, build partnerships, and support the customer contracts. Most importantly, the ideal candidate will be passionate about Incora Values and exceeding customer expectations.

Requirements

Bachelor's degree or 2-5 years related experience and training or equivalent combinations of education and experience, which may include sales, distribution and inventory management.
Significant experience of customer relationship management.
Financially proficient to a good level.
High level of business acumen.
Excellent communication and influence skills at all levels.
Some people management and leadership experience.
Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity.
Must have and maintain own/reliable transportation and company-approved driving record.

Nice To Haves

Previous experience working within a contract management/sales environment preferred.
Change management experience preferable.

Responsibilities

Lead the contract management with responsibility for growth strategies, P&L, customer service levels and robust revenue & margin growth plans.
Accountability and proactiveness to maintain and improve the efficiency and effectiveness of the Contract and its key processes.
Work closely with the Sales Functions to develop bid strategies for new & renewals of contracted business.
Contribute to Annual Operating Process; and provide accurate business forecasts on a regular basis.
Identify and implement process improvements to existing and new contracts.
Leading by example and enabling an environment where all employees can contribute to the best of their abilities.
Support the environment for growth and progression for the people within the team.
Negotiate renewals of customer contract agreements using Best Practice Terms & Conditions for Incora.
Closely monitoring sales, margin, costs, and inventory levels to meet or exceed budget ensuring accounts remain profitable.
Conduct interviews, hire and train on-site personnel (when necessary to do so).
Ensure longevity of a partnership culture in all Incora’s contracted customers.
Responsible for the maintenance of the contract for the life of the contract.
Seamless communication to the functions of Planning and Procurement to ensure continuity of the supply of parts.
Developing key performance indicators for Contract Compliance, both externally with the Customer and internally for Financial Performance.
Manage, support and mentor the team, providing effective & timely performance evaluations, conduct reviews and facilitate additional training and/or mentoring as appropriate.
Ability to travel, as necessary, between customers’ sites.
Perform other duties as assigned.