Strategic Program Manager

Branch

2d•$145,000 - $165,000•Remote

About The Position

As a Strategic Program Manager at Branch, you will lead and deliver on strategic internal initiatives, manage onboarding and ongoing operational initiatives for some of our most strategic customers and partners. You will act as the subject matter expert of the relationship, be the go-to technical advisor for customers, and collaborate with various stakeholders to deliver world-class solutions and experiences. The right candidate will have experience leading enterprise-level engagements, managing the work of cross-functional project teams, and solving a variety of complex technical and operational problems.

Requirements

5-10 years of experience in enterprise project management, leading complex, cross-functional projects
Experience in designing, testing, and deploying integrated solutions, with a technical understanding of APIs, webhooks, and deployment best practices
Proficient in implementation best practices with demonstrated ability to create and deliver repeatable processes that drive improvements for KPIs such as time to launch, on-time delivery, revenue attainment, etc.
Strong verbal communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical stakeholders
Highly detailed in internal and external documentation, with a focus on maintaining accurate and comprehensive records
Detail-oriented with the ability to think strategically and anticipate potential issues and risks
Proven experience in developing and implementing new processes, best practices, and supporting resources to drive repeatability and operational efficiency
Ability to solve complex technical and operational problems, with a strong focus on delivering exceptional customer experiences

Nice To Haves

Financial, FinTech, HR industry experience
Experience in customer success, account management, or consulting
Familiarity with various project management tools
Understanding of data analysis and reporting tools

Responsibilities

Lead the client-facing aspects of product launches for design partners. Act as the customer’s primary point of contact, serve as project manager, fostering collaboration between clients and internal teams to bring new features or products to market
Oversee the technical and operational aspects of partner integrations, ensuring smooth and timely project execution, and support the enablement of internal teams in collaboration with the Partner Management team.
Responsible for the sign-off of custom SOWs created for integration customers. Consult with Solution Engineering on all new Statements of Work
Serve as the bridge between Customer Success and Product teams. Ensure that Customer Success is equipped with the necessary training, resources, and tools to support new product launches and updates
Develop and refine processes for onboarding, customer feedback loops, and internal playbooks, enhancing scalability and efficiency across the team
Manage the overall project charter, collaborating with various stakeholders from Sales, Account Management, Marketing, Product, Engineering, Success, Risk, and Support to deliver world class solutions and experiences
Maintain highly organized and comprehensive internal and external documentation
Provide regular project updates to key stakeholders and executive management
Participate in relevant client-facing meetings with key stakeholders, steering and influencing where necessary
Negotiate customer requests while balancing needs with system capabilities, business impact, resources, and timelines
Engage with technical stakeholders to solution, document, test, and deploy various integration workflows and configurations
Accountable to revenue attainment on new logo bookings through user and product adoption