Strategic Program Leader - Amazon

Bridgestone Americas•Nashville, TN

About The Position

The Strategic Program Leader (SPL) serves under the leadership of the Strategic Account Leader (SAL) as the primary liaison between the Amazon business account team and Bridgestone’s technology, product, operations, and support organizations. The role works directly with customer technology and data integration teams to translate Amazon’s business requirements into technology, data integration, and process solutions that support Amazon’s fleet operations and Bridgestone’s dealer operations. The SPL needs an in-depth understanding of Amazon’s fleet operations, expectations, data processes, and strategic objectives, as well as a working understanding of dealer operations. The role ensures Bridgestone initiatives, tools, and capabilities align with Amazon’s evolving needs and are practical, scalable, and adoptable by dealers. The SPL represents the voice of the customer internally, advocates for Amazon’s operational requirements, and advises the SAL on technology initiatives and decisions. Success requires business acumen, technical aptitude, cross-functional collaboration, and influence without direct authority. The ideal candidate must reside in the Nashville, Tennessee area and should expect up to 25% travel.

Requirements

Typically requires at least 5 years of related experience with a bachelor’s degree in management, sales, or a related field.
Previous commercial or consumer tire industry experience.
One to three years of field sales, sales management, technical support, operations, financial analysis support, or relevant tire-related experience.
Bachelor’s degree or equivalent work experience.
Working knowledge of core computer applications: Word, PowerPoint, Excel, and Outlook.
Basic understanding of profit and loss statements.
Track record of delivering results.
Ability to teach and train others.
Self-motivated and able to work as a self-starter.
Excellent analytical, written, and verbal communication skills.
Must reside in the Nashville, Tennessee area.
Able to travel up to 25%.

Nice To Haves

Knowledge of tire management tools and BASys Manufacturing and Fleet Inventory systems.
Mechanical aptitude or technical ability.
Basic truck tire and/or maintenance experience.

Responsibilities

Coach and work with Peer Strategic Operations Leaders (SOLs) at the direction of the Strategic Account Leader.
Serve as the primary conduit between the Strategic Account team and internal technology, product management, engineering, analytics, and support teams.
Translate customer operational requirements into documented business requirements, user stories, process flows, and technology enhancement requests.
Ensure strategic initiatives and technology solutions align with Amazon’s business objectives and operational needs.
Facilitate prioritization discussions between customer stakeholders and internal development teams.
Drive alignment between business strategy, operational execution, and technology roadmaps; oversee cross-functional team timelines and commitments.
Leverage internal BCS IT offerings.
Manage cost performance, including tire cost per mile, tire cost per unit, and tire cost as a percentage of revenue.
Build strong business relationships and partnerships with assigned fleets.
Partner directly with the servicing dealer network to support technology issues.
Resolve data and technology issues and seek opportunities at the Strategic Account.
Collect and report competitive TBR/retread market information.
Attend and actively participate in customer and industry associations.