Strategic Partnerships Senior Product Manager

Gifthealth Inc • Columbus, OH

just now • Hybrid

About The Position

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Reporting to the Lead Product Manager of Operation Technology, the Strategic Partnerships Senior Product Manager owns product for Gifthealth's most important external commercial relationship with a lead pharmaceutical manufacturer. This role bridges partner needs, Gifthealth’s platform, and what must be built. It owns partner requirements, converts ambiguous requests into engineering-ready specifications, manages the working relationship, and protects internal teams from unvetted input. Success requires real product judgment, diplomatic pushback, and the credibility to serve as a trusted counterpart to a sophisticated external partner. We are seeking a Strategic Partnerships Senior Product Manager to support the product team in serving our key client’s needs. This position plays a critical role in serving as a trusted counterpart to a sophisticated external partner, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Requirements

• Bachelor’s degree in computer science, engineering, design, or related field OR equivalent practical experience
• 5–7 years of experience in product management, product strategy, or product marketing
• Demonstrated experience at the commercial–product boundary with enterprise or partner-driven requirements
• Track record of holding high-stakes external stakeholder relationships at the working level
• Experience writing real specifications (engineering-ready requirements with edge cases and acceptance criteria)
• Knowledge of commercial product management at the enterprise/partner boundary
• Knowledge of requirements writing for enterprise or partner-driven workstreams (not just internal roadmap)
• Knowledge of healthcare or pharma industry (patient access, market access, how pharma manufacturers think about partnerships)
• Knowledge of external stakeholder relationship management at the working level
• Collaborative problem-solving skills
• Excellent written, verbal, and interpersonal communication skills
• Ability to write structured requirements (user stories, acceptance criteria, edge cases, open questions, and engineering -ready output)
• Ability to run working-level meetings with demanding external partners (cadences, follow-through, status communication)
• Ability to exercise diplomacy and seek mutually beneficial outcomes with external stakeholders
• Ability to sit in open-ended, vague conversations with external stakeholders and leave with enough structure to write a specification
• Ability to earn trust quickly with a sophisticated, demanding partner
• Ability to protect internal teams from unvetted, unstructured input without damaging the external relationship
• Ability to represent Gifthealth credibly in high-stakes external meetings without escalation
• Ability to utilize AI tools for requirements work, mockups, and lightweight prototyping

Nice To Haves

• Experience managing requirements for a pharma manufacturer partnership (patient support programs, hub services, or access programs)
• Commercial PM, product marketing, or solutions experience
• Digital pharmacy, specialty pharmacy, or patient access programs
• Knowledge of pharmaceutical manufacturer hub services, patient support programs, specialty access programs and digital pharmacy or specialty pharmacy workflows
• Ability to build lightweight prototypes or mockups to demonstrate solutions to external partners
• Ability to manage a high-volume, fast-moving requirements pipeline
• Commercial product or GTM experience (product marketing, solutions, commercial PM) skills
• Ability to identify scalable platform patterns across partner requirements that suggest long-term investment rather than one-off builds
• Ability to use AI to ship something lightweight that closes a loop or validates a direction quickly

Responsibilities

• Owns requirements intake from the partner; triaging, clarifying, and documenting all incoming needs before they reach internal teams
• Translates ambiguous partner requirements into precise, engineering-ready specifications with context, acceptance criteria, and trade-offs
• Holds the partnership at the working level — regular cadences, status communication, proactive escalation, mutual accountability
• Surfaces patterns across the partnership and recommends platform investments vs. one-off builds
• Collaborates with product, engineering, and commercial teams, serving as the trusted advisor for all stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1-10 employees