Strategic Partnerships Account Manager

InTandem Talent

4d•Remote

About The Position

Disputifier is a high-growth fintech startup transforming how e-commerce brands protect and recover their revenue. Our platform automates chargeback prevention and response, turning a traditionally manual, frustrating process into a fast, intelligent, and efficient workflow. We help merchants drastically cut chargebacks, boost win rates, and reclaim time they can reinvest in growing their business. With a performance-based model, our incentives are fully aligned with our customers, and we only win when they do. Supported by seamless integrations and a rapidly evolving product, Disputifier is reshaping a mission-critical part of the e-commerce stack. Joining us means becoming part of an ambitious, fast-moving team focused on transforming a critical but often overlooked part of the e-commerce ecosystem. If you're excited by impact, ownership, and building in a fast-paced environment, you'll feel right at home with us! We are looking for a Strategic Partnerships Account Manager who will serve as the primary relationship owner for our most critical reseller, channel, and strategic partners, a portfolio that collectively represents more than half of our total revenue. This role goes far beyond account maintenance; you will be the face of our company to these partners, managing day-to-day communication across multiple channels (Telegram, WhatsApp, and Slack) with the responsiveness and professionalism that high-value relationships demand. Right now, our partnership management function lacks structure. This role will bring structure and clarity to the relationship by running structured monthly and quarterly business reviews that surface insights, identify opportunities, and hold both sides accountable to shared goals. A core part of this role’s mandate is to grow each partner's revenue contribution and engagement with Disputifier, acting as a true consultative ally who understands their model deeply enough to spot revenue opportunities. Internally, you will serve as the voice of the partner, advocating for their needs across product, operations, and support to ensure we are always delivering on our commitments. This is a high-autonomy role built for someone who doesn't wait to be told what to do. You will set the rhythm of partner engagement, proactively flag risks and opportunities, and bring structure and initiative to a relationship layer that is foundational to our business. The ideal candidate has sharp instincts for relationship dynamics, an obsessive customer-first mindset, and the organizational discipline to manage a complex portfolio while maintaining a high level of organization and follow-through.

Requirements

5+ years of experience in Strategic Partnerships, Account Management, Customer Success, or Channel Partner Management, preferably within fintech, payments, SaaS, or e-commerce.
Experience in an early-stage, high-growth startup environment is strongly preferred.
Proven track record of managing and growing high-value partner relationships, using a white-glove service approach with high-responsiveness, and using sound judgement to escalate when necessary.
Strong consultative and relationship-building skills, with the ability to identify business opportunities, influence stakeholders, navigate complex partner organizations, and serve as a trusted advisor.
Highly organized and operationally driven, capable of managing multiple strategic accounts simultaneously, coordinating cross-functional teams, driving accountability, and bringing structure to ambiguous processes.
Technical and analytical aptitude, with the ability to understand SaaS platforms, integrations, payments ecosystems, chargeback/dispute workflows, and translate partner needs into actionable product or operational improvements.
You are relationship-first and trust-driven. You build genuine, long-term partnerships by listening deeply, communicating proactively, and consistently following through on commitments while problem-solving for and with customers and partners.
You thrive in ambiguity and take ownership. You don't wait for direction; instead, you have a bias for action. You identify opportunities, solve problems, and create structure where none exists.
You are highly organized and detail-oriented. You can manage multiple high-stakes relationships simultaneously while keeping priorities, action items, and stakeholders aligned.
You have a consultative mindset. You enjoy understanding how businesses operate, uncovering growth opportunities, and helping partners achieve their goals through thoughtful recommendations and strategic guidance.
You are an exceptional communicator. Whether you're facilitating executive business reviews, managing day-to-day partner conversations, or coordinating internally, you communicate clearly, confidently, and with professionalism. You welcome feedback and are committed to ongoing growth and improvement.
You stay calm under pressure and approach challenges with a solutions-oriented mindset. You can navigate difficult conversations, competing priorities, and urgent issues while maintaining partner confidence and driving outcomes.
You have a “let’s figure it out” mindset. You are resourceful and adaptable. You are comfortable navigating ambiguity and working with imperfect information, and seeking guidance when needed. You understand what it means to work at a high-growth company where all the answers may not readily be available.

Nice To Haves

Experience in the payments, chargeback, fraud prevention, or merchant services industry is a nice-to-have.
Located within North American time zones (Canada or the United States preferred).

Responsibilities

Own the full partner lifecycle: onboarding, retention, expansion, and long-term growth. Be their primary point of contact and the person they rely on to keep their experience with Disputifier organized and predictable.
Give partners what they need to work at scale. Teach them how to properly onboard and manage their merchants on the Disputifier platform and improve their internal workflows.
Problem-solve for our partners and their merchants, whether it’s related to the product, billing, or business development opportunities. Figure out the root of a problem, pull in the right team internally, keep the process moving until everyone can close the loop.
Bring structure to the relationship. Establish and lead the appropriate cadence of partner meetings, business reviews, and strategic planning sessions. You will identify business development opportunities, create the right action plan for mutual execution, and set the right expectations.
Manage all communication channels with our largest partners from low-touch (email), to high-touch (Telegram, WhatsApp, Slack channels) and maintain a high level of responsiveness.
Build relationships and trust through in-person meetings, industry events, and partner engagements when appropriate.
Represent Disputifier at industry events and conferences, building relationships with stakeholders in the payments ecosystem.