Strategic Partner Manager, Restaurants

Zipline•South San Francisco, CA

1d•Onsite

About The Position

Zipline is building the future and as a Partner Manager, you will ensure that our amazing technology delivers incredible outcomes for our strategic restaurant partners. In this role you will own the relationship with Zipline’s key strategic restaurant partners. You will be directly responsible for launching, managing, and growing the partnership as Zipline scales, serving as the face of Zipline to your partners. You will develop a deep understanding of their business models and operations that will enable you to identify how Zipline can help them revolutionize their businesses. You will then collaborate closely with our internal operations and product teams to ensure that Zipline delivers results that exceed their expectations. Finally, you will provide key insights on what new product features and capabilities will deliver the biggest impact for our customers, influencing the overall product roadmap. Our ideal candidate for this role is customer obsessed and deeply curious. You should be a structured thinker and action oriented – able to coordinate across multiple teams to develop a plan and drive execution. Finally, you should be a self-starter who is comfortable with ambiguity and adapting to a changing environment.

Requirements

8+ years of experience in partnerships, partner success, business development, or customer success
Experience owning and growing complex, 8-figure strategic partnerships for a complex system or solution
Proven ability to navigate ambiguity and manage highly customized or non-standard partnerships
Demonstrated success driving cross-functional alignment and accountability across senior stakeholders
Ability to quickly build trust through authenticity, direct communication, and strong customer empathy
Highly organized and analytical — able to prioritize across competing demands and use data to drive decisions
Confident presenting complex solutions and influencing executive audiences
Strong ownership mindset with a bias toward action and continuous improvement
Intellectual curiosity and a commitment to continuous learning — it’s how we’ve made it this far!

Responsibilities

Collaborate with Zipline’s partners to identify their business objectives, understand their goals, and develop strategies that align with their needs
Work cross-functionally to launch and expand Zipline’s service to partners, establish & track key success metrics, identify & solve challenges, and drive continuous improvement
Establish regular communication with partners, lead quarterly business reviews, and maintain engagement through other touchpoints
Gather customer insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap
Proactively engage with customer stakeholders to build long-lasting trust
Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority