Strategic Partner Manager (East)

Nextiva

2d • Remote

About The Position

Nextiva helps businesses create exceptional customer experiences and build deeper, more meaningful relationships for growth through our unified customer experience management platform and commitment to Amazing Service®. We are seeking a Strategic Partner Manager to drive growth across our strategic partner ecosystem focused on our AI-powered customer engagement CX, CCaaS, UCaaS, and solutions. This role is responsible for growing revenue through existing strategic partner relationships while also recruiting and enabling new partners within an assigned geography. The ideal candidate understands the partner channel deeply, has established relationships across the UCaaS/CCaaS ecosystem, and thrives in a fast-paced, highly collaborative environment.

Requirements

• 5+ years of experience in channel sales, partner management, or strategic alliances within UCaaS, CCaaS, CX, contact center, or AI-powered communications technology.
• Proven experience managing and growing strategic partner relationships.
• Strong understanding of the technology advisor/TSD ecosystem.
• Existing relationships with key channel organizations and partners within the UCaaS/CCaaS space.
• Experience working cross-functionally with sales, marketing, operations, and enablement teams.
• Strong forecasting, pipeline management, and organizational skills.
• Experience using Salesforce and business reporting tools.
• Experience using AI-enabled productivity tools such as Microsoft Copilot or similar technologies to improve communication efficiency and workflow management.
• Ability to understand and articulate how AI and automation improve customer experience, operational efficiency, and partner outcomes.
• Curiosity and openness toward emerging AI workflows, automation, and analytics capabilities.
• Excellent communication, presentation, and relationship management skills.
• Ability to travel approximately 50%.

Responsibilities

• Support and grow existing CX-focused partners within an assigned territory.
• Recruit, onboard, and activate new strategic partners aligned to Nextiva’s go-to-market strategy.
• Build collaborative business plans with partners outlining revenue targets, enablement activities, and growth initiatives.
• Drive partner engagement through regular meetings, QBRs, enablement, and joint account strategy.
• Partner closely with Sales, Marketing, Channel Operations, Solutions Consulting, and leadership teams to accelerate pipeline and bookings.
• Maintain accurate forecasting and pipeline visibility through Salesforce and internal reporting tools.
• Analyze partner performance using dashboards, reporting, and business intelligence tools such as Power BI.
• Represent Nextiva at partner events, customer meetings, and industry engagements.
• Serve as a trusted advisor to partners while advocating internally for partner success.

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed