Strategic Partner Manager - Payment

Commerce•Austin, TX

1d•Hybrid

About The Position

The Strategic Partner Manager - Payment is the primary owner and "product owner" for a portfolio of key commerce and fintech partnerships. You are responsible for the long-term success of these relationships, balancing revenue growth with a seamless merchant experience. This role requires a "builder" mindset—someone who can navigate complex global organizations, influence product roadmaps, and execute go-to-market strategies that drive high-volume merchant adoption. This is a hybrid role based in Austin, TX. We require 3 days a week in office and are looking for local candidates only.

Requirements

5+ years in partner management, client success, or business development, specifically shipping results in a SaaS, fintech, or eCommerce environment
A genuine interest in payment economics and processors; you want to understand how money moves and how to optimize it for merchants
Excellent interpersonal and communication skills, with a proven ability to manage complex, high-pressure partner dynamics
A self-starter who excels at executing with minimal direction and thrives in a high-growth, fast-paced environment.
Proficient in Salesforce (or similar CRM), Tableau, and Microsoft Office; comfortable using AI tools (Claude, ChatGPT) to enhance productivity and solve problems.
Bachelor’s degree required

Nice To Haves

Based in Austin, TX (HQ).
Proven history of hitting revenue quotas within mid-market or enterprise client acquisition models.
Prior experience working cross-functionally with Product and Engineering teams to influence integration roadmaps.
Ability to travel domestically or internationally up to 15% of the time.

Responsibilities

Build and maintain deep relationships with executive-level decision-makers across assigned partners, acting as their primary advocate within BigCommerce
Collaborate with the Commerce and Marketing teams to design and implement effective GTM strategies for new integrations, features, and market expansions
Partner closely with Product and Client Success teams to ensure frictionless onboarding and superior servicing for merchants utilizing partner integrations
Develop and track partner success metrics (KPIs) to drive merchant adoption, revenue growth, and long-term customer satisfaction
Serve as a mentor and coach for less experienced peers, assisting leadership in fostering an environment of teamwork, creativity, and continuous improvement
Plan and control balanced revenue growth with a multi-year focus, utilizing CRM and data tools to monitor health and identify opportunities