Strategic Partner Execution Manager

Lumen Technologies • ,

17h • $105,786 - $155,152 • Hybrid

About The Position

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

Requirements

• Strategic and operational mindset with strong attention to detail and commitment to data accuracy.
• Ability to work independently and proactively prioritize work in a fast-paced, matrixed environment.
• Excellent organizational and consultative skills, with experience managing complex tasks, timelines, and relationships with executive stakeholders, including C- and VP-level operational leaders at partner companies.
• Comfortable working with large data sets, advanced spreadsheets, and partner-facing tools or systems.
• Strong written and verbal communication skills, with the ability to influence and explain processes to both internal teams and high-value partners.
• Partner-focused attitude and a proactive approach to identifying and resolving operational challenges across assigned partner portfolios.

Nice To Haves

• Bachelor’s degree or equivalent experience in business operations, sales support, or related field.
• 5-7 years of experience in a partner-facing, strategic operations, sales operations, partner performance, or commissions support role—preferably supporting enterprise-scale partners in telecom or technology.
• Familiarity with partner sales models, including indirect, distribution, and direct-agreement structures, with experience supporting high-value or high-volume partner relationships.
• Proficient with Salesforce, Excel, and business intelligence/reporting tools such as Power BI or Tableau.
• Understanding of API-based tools, partner data integrations, and experience driving process innovation is a plus.

Responsibilities

• Own the operational strategy for an assigned partner portfolio representing a minimum of $10M in monthly billed revenue, which may include Distribution Partners or direct-agreement partners, while working in close alignment with the Account Director Sr - National Channel Manager who owns the primary sales relationship, strategy, and growth plan.
• Develop and drive operational plans, priorities, and interventions that support billed revenue retention, growth, and overall partner performance, consistent with a TSI role measured against assigned partner business results.
• Partner with the Account Director Sr - National Channel Manager and partner stakeholders, including C- and VP-level operational leaders at partner companies, to define, implement, and evolve the operational strategy needed to remove barriers, improve execution, and enable partner success.
• Partner across internal teams to support commission accuracy, issue resolution, and business processes that directly affect partner confidence, productivity, and performance.
• Develop and maintain dashboards, reporting, and partner insights to monitor trends, inform business reviews, and support action plans tied to partner outcomes.
• Work closely with Sales, Finance, Legal, Sales Operations, and IT to align internal execution to partner operational priorities, resolve complex issues, and drive process improvements that support revenue objectives.
• Prepare and deliver partner performance insights, recommendations, and action plans for recurring business reviews focused on revenue attainment, operational health, and growth opportunities.
• Identify and lead initiatives that enhance the partner experience, improve operational efficiency, and strengthen Lumen’s ability to support and grow partner-driven revenue.

Benefits

• Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• Bonus structure (short-term incentives, long-term incentives and/or sales compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree