Strategic Operations Manager (Business Operations Manager 2)

State of Oregon • Salem, OR

2d • $7,537 - $11,657 • Hybrid

About The Position

The Oregon Health Authority’s Behavioral Health Director’s Office is hiring a strategic executive leader to strengthen systems, operational alignment, and organizational culture across the Behavioral Health division. The role guides and supports development of values-driven, trauma-informed, anti-racist, and equity-embedded systems, processes, and practices. It works closely with executive leaders, internal teams, and agency partners to ensure effective coordination, clear strategic positioning, and consistent operational alignment.

The position builds infrastructure, improves processes, and supports staff through communication, coaching, and change management. It provides expert consultation on strategic initiatives, supports culture-building efforts, and contributes to a workplace that values diverse lived experiences and perspectives. As a supervisor and thought partner, the manager strengthens administrative operations, supports professional development, and advances the agency’s commitment to eliminating health inequities by 2030.

This is a full-time, permanent, unrepresented management service position based in Salem, Oregon, with a hybrid schedule that is 5% in-office. Employment is contingent upon criminal and driving records checks that meet OHA criteria. The posted non-PERS qualifying salary range is $7,537–$11,657; it increases by 6.95% for candidates who qualify for PERS.

Requirements

• Six years of supervision, management, or progressively related experience; OR three years of related experience and a bachelor’s degree in a related field.
• Ability to align leaders and teams toward shared strategic goals through clear communication, collaboration, and structured planning.
• Relationship-building and community engagement skills, including the ability to foster trust across internal teams, executives, and community partners.
• Commitment to equity, trauma-informed practice, and anti-racist approaches, with awareness of how systemic inequities shape organizational dynamics.
• Expertise in organizational development and process improvement, including evaluating systems, implementing improvements, and aligning operations with long-term strategic goals.
• Ability to navigate complex organizational environments with discretion and transparency and to support informed decision-making.
• Ability to address urgent operational issues, prioritize thoughtfully, and maintain calm and continuity while developing systems that prevent recurring crises.
• Proficiency in continuous improvement and evidence-informed problem-solving.
• Experience with supervisory and management administrative tasks, including personnel actions, performance and training tracking, leave and payroll approvals, grievance responses, budget and procurement oversight, and public, legislative, board, and commission coordination.
• Experience leading change management and implementing and sustaining organizational changes while building buy-in and accountability.
• Ability to submit a current resume and complete all supplemental questions as part of the application.

Nice To Haves

• Demonstrated strength in strategic alignment, structured planning, collaboration, and relationship-building.
• Experience in community engagement and fostering trust among executives, staff, internal teams, and community partners.
• Expertise in organizational development, sustainable process improvement, and strengthening staff experience.
• Skill in managing up, down, and across an organization with discretion, transparency, and steady leadership.
• Experience using adaptive leadership and reflective improvement methods, including small tests of change.
• Experience leading organizational transformation through governance development, communications planning, training, workforce adoption, partner engagement, and continuous improvement.

Responsibilities

• Guide and support development of values-driven, trauma-informed, anti-racist, and equity-embedded systems, processes, and practices.
• Coordinate with executive leaders, internal teams, and agency partners to promote clear strategic positioning and operational alignment across the Behavioral Health division.
• Build infrastructure and improve processes to strengthen administrative operations and organizational effectiveness.
• Support staff through communication, coaching, and change management, and contribute to culture-building efforts.
• Provide expert consultation on strategic initiatives and serve as a supervisor and thought partner.
• Support professional development and help foster a workplace that values diverse lived experiences and perspectives.
• Lead or support change management, including partner engagement, governance development, process improvement, workforce adoption, communications planning, training, and continuous improvement.
• Perform supervisory and administrative management activities, including hiring, coaching, discipline, termination, performance and training tracking, leave and payroll approvals, grievance responses, budget and procurement oversight, engagement and accountability, and coordination related to media and public relationships, legislation, boards, and commissions.
• Identify urgent operational issues while developing long-term systems that improve stability and create predictable workflows.
• Use continuous improvement practices, such as small tests of change and reflective questioning, to improve outcomes.

Benefits

• Low-cost medical, vision, and dental coverage for employees and their families.
• Optional life insurance, disability coverage, deferred compensation, and flexible spending account options for health and childcare.
• Paid time off, including 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours per month.
• Potential eligibility for the Public Service Loan Forgiveness Program.
• Retirement through the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Training and development opportunities.
• Workplace described as balancing productivity with enjoyment and promoting mutual respect, dedication, and enthusiasm.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager