Strategic Operations Manager, Office of the CMO

Phamily • Seattle, WA

2d • $90,000 - $120,000 • Hybrid

About The Position

The Strategic Operations Manager serves as a trusted partner within the Office of the CMO, helping drive strategic initiatives, executive engagement, client relationships, and business growth opportunities. This role acts as an extension of the CMO, ensuring that strategic priorities, key partnerships, enterprise opportunities, and organizational commitments are effectively coordinated and executed. Working across clinical, commercial, operational, and executive stakeholders, the Strategic Operations Manager helps translate strategy into action while supporting revenue growth, client success, and market expansion efforts. The role contributes directly to Phamily's mission by strengthening organizational coordination, supporting client success, and helping scale the impact of the Office of the CMO as the organization grows. The role will require meaningful travel in support of client meetings, conferences, leadership retreats, and other strategic and operational engagements. Travel demands may fluctuate based on organizational priorities and growth opportunities, and the successful candidate should be comfortable in an environment where schedules and priorities may shift with limited notice.

Requirements

• Demonstrated success in supporting C-suite executives or senior leaders within healthcare, health technology, consulting, government, public health, or related fields, with experience supporting executive leaders and complex stakeholder environments.
• Exceptional organizational, project management, and follow-through skills.
• Strong business acumen with the ability to understand growth strategies, client needs, operational challenges, and market dynamics.
• Strong analytical and problem-solving capabilities with the ability to synthesize information into executive-level recommendations.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced, high-growth environment.
• Comfortable interacting with C-suite executives, physicians, healthcare leaders, investors, and strategic partners.
• Experience preparing executive presentations, business cases, and strategic recommendations.

Nice To Haves

• Familiarity with healthcare delivery, population health, digital health, or value-based care.
• Experience managing complex stakeholder relationships and partnerships.
• Demonstrated ability to balance exceptional attention to detail and execution with an ability to see the big picture and advance long-term organizational goals.
• Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively with KPIs and achieve outcomes in high-ambiguity environments where processes may not be fully developed and context may evolve rapidly.

Responsibilities

• Partner with the CMO to identify, evaluate, and advance strategic growth opportunities with health systems, provider organizations, payers, and industry partners.
• Support business development efforts by coordinating executive-level meetings, follow-up activities, and relationship management with prospective and existing clients.
• Assist in developing executive presentations, proposals, business cases, and strategic materials for enterprise opportunities.
• Track and manage pipeline activities, strategic partnerships, and key growth initiatives sponsored by the Office of the CMO.
• Conduct market, competitive, and industry research to inform business strategy and executive decision-making.
• Identify opportunities to expand client relationships, improve customer engagement, and support retention and growth efforts.
• Collaborate with Sales, Account Management, Service Delivery, and Operations teams to ensure alignment on strategic client priorities.
• Coordinate priority initiatives and activities, including executive meetings, conferences, speaking engagements, and industry events across the Office of the CMO.
• Support continuity and follow-through with key client, partner, and stakeholder relationships.
• Represent the Office of the CMO in select client, partner, and industry interactions.
• Track commitments, priorities, and action items across multiple strategic workstreams.
• Prepare executive briefings, board materials, presentations, and meeting summaries.
• Develop and maintain dashboards, trackers, and reporting mechanisms for strategic initiatives and business development activities.

Benefits

• Competitive compensation based on experience and impact
• Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
• Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including: 12 vacation days accrued annually for rest, travel, and personal time, Up to 9 sick/wellness days to prioritize your health and well-being, 12 paid company holidays throughout the year, 2 paid give-back days
• HSA and FSA account options
• 401(k) with company match after 6 months of full-time employment
• 100% match on the first 3% contributed, and 50% match on the next 2% contributed
• A collaborative, mission-driven team helping transform healthcare at scale

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed