Strategic Operations Manager, Mobile Service

Rivian•Atlanta, GA

17d•Onsite

About The Position

As a Staff Program Manager, you will spearhead high-impact technical and operational projects that elevate our systems to new heights. You will be responsible for driving systemic change, owning the strategy and scale of our mobile fleet operations, and fostering deep cross-functional collaboration. This role requires a leader who can define the future of the mobile fleet ensuring accountability and operational excellence across the market. In this capacity, you will own the end-to-end strategic planning, vehicle allocation, policy design, and operational excellence of our Mobile Service vehicle fleet.

Requirements

Exceptional ability to set clear objectives and align complex system efforts with overarching organizational goals
Proven track record of optimizing processes and reducing costs through innovative technical solutions
Expert at utilizing data analytics to enhance fleet performance and ensure strict adherence to industry standards
Strong ability to build relationships across departments to integrate fleet systems seamlessly with broader business functions
Experience and aptitude with platforms like JIRA, Confluence, Hex and databricks for reporting, analytics, and dashboards
Proactive approach to identifying potential system risks and implementing effective mitigation strategies to ensure fleet safety and reliability
Champion of a culture of continuous improvement, staying ahead of industry trends and implementing best practices for system evolution
Efficiently manages complex resources, including budgets, personnel, and large-scale vehicle data, to maximize operational efficiency
Proven experience managing mobile fleet logistics, tooling fulfillment, vendor relations, and third-party tools like Geotab, Emkay, Bluedot, or MoveEV
Bachelor’s degree or 5+ years of industry experience
Ability to stand, sit, or walk for 8-10 hours per day
Required to communicate using phone, computer and/or e-mail
Ability to view, read, and interpret documents
Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations

Responsibilities

Implement scalable operations solutions that support Rivian’s growth trajectory and maintain our position as an industry leader
Provide regular executive updates on project progress, proactively identifying roadblocks and driving issue resolution to enhance the customer and team member experience
Drive overall fleet accountability through new processes and program adjustments through the lifecycle the mobile service vehicles
Drive the strategic oversight of fleet cycle out, optimizing asset utilization and maximizing financial returns
Own the overall mobile service strategy, long-range vehicle forecasting, and coverage/capacity model planning
Manage the end-to-end lifecycle of mobile vehicles, including vehicle services setup, change management, alert follow-ups, and initial assignments
Design and enforce policies regarding take-home vehicle usage, service hours, driving hours, and on-site compliance standards for the mobile fleet
Create, manage and update the Mobile Service forecast and budget, incorporating a fleet strategy that accounts for program scale, changing demand, mobile-first targets, and fleet mix
Manage relationships with upfitters, tooling providers, and vehicle service vendors while driving tooling audits and fulfillment
Deliver operational support for allocations, tooling, and supply distribution, while facilitating vehicle safety audits, inspections, and PM compliance
Establish day-to-day operations and standards using external platforms like Geotab, Emkay, Bluedot, and MoveEV
Manage the program budget and maintain strict operational compliance with legal, tax, and corporate policy standards
Drive operational systems and processes to ensure full B2B mobile readiness
Define and build mobile fleet reporting dashboard requirements in partnership with the Analytics team