Strategic Business Operations Manager

S&P Global • New York, NY

3d • Hybrid

About The Position

The Business Performance team operates as strategic partners to divisional leadership, functioning as operational executives who drive financial and strategic excellence across Enterprise Solutions. Our team is distinguished by its commitment to precision, analytical rigor, and seamless execution of both routine deliverables and high-visibility strategic initiatives. You'll contribute to a results-driven environment where operational excellence, cross-functional collaboration, and meeting critical deadlines are fundamental to our success. Enterprise Solutions brings together software, workflow, data, analytics, regulatory, lending, private markets, managed services, pricing, valuation, and analytical capabilities for enterprise financial services customers. This role will partner across the three ES business divisions and with Product, Technology, Revenue, Customer Experience, Operations, Data, Strategy, and external partners to facilitate the execution of measurable client and business value. S&P Global is seeking a highly skilled Strategic Business Operations Manager to join our Enterprise Solutions Business Performance team to drive the continued impact of our team and growth of our division. As the ideal candidate, you bring proven experience in strategic operations, business management, or technology-driven processes within a fast-paced environment. You're a motivated professional who excels at fostering collaboration, accountability, and operational excellence. In this role, you'll be responsible for advancing our strategic business practices and supporting Enterprise Solutions' next phase of organizational growth and market leadership.

Requirements

• Proven experience in strategic planning, workforce management, and executive presentation development
• Advanced proficiency with data visualization and analytics tools such as Tableau, Power BI, or similar platforms, along with expert-level Excel and PowerPoint skills
• Demonstrated experience with AI-powered productivity tools (such as Claude, GitHub Copilot, or ChatGPT) and automation platforms, with an AI-curious mindset for identifying process improvement opportunities
• Strong project management capabilities with ability to handle multiple ad hoc requests while maintaining high standards of accuracy and accountability
• Excellent written and verbal communication skills with experience presenting to senior leadership and cross-functional teams

Nice To Haves

• Bachelor's degree in Business, Finance, Economics, or related field with 6-8 years of experience in business operations, strategy, or financial service
• MBA or Master's degree in Business, Finance, Communications, or related field with specific coursework in strategic management or operations
• Experience within financial services or data/technology companies, with understanding of enterprise software solutions and market intelligence platforms
• Strong marketing acumen and advanced communication skills, including experience in stakeholder engagement, internal communications, or marketing strategy development
• Familiarity with business process management tools (such as Appian, ServiceNow, or Microsoft Power Platform) and workflow automation methodologies
• Previous experience working in matrix organizations and collaborating across global teams with a global mindset for diverse market perspectives

Responsibilities

• Prepare comprehensive strategy presentations and executive briefings for senior management, synthesizing complex business data into actionable insights
• Lead workforce planning initiatives and resource allocation analysis to optimize team performance and operational efficiency
• Drive automation and AI implementation for manual processes, identifying opportunities to streamline operations and enhance productivity
• Execute ad hoc management requests and special projects, providing rapid turnaround on critical business analysis and recommendations
• Collaborate across the 10-person business management team to ensure seamless execution of divisional strategic initiatives
• Develop and maintain key performance metrics and reporting frameworks that support data-driven decision making for the ES division

Benefits

• Health care coverage designed for the mind and body
• Generous time off helps keep you energized for your time on
• Access a wealth of resources to grow your career and learn valuable new skills
• Competitive pay
• Retirement planning
• Continuing education program with a company-matched student loan contribution
• Financial wellness programs
• Perks for your partners and little ones, with some best-in class benefits for families
• Retail discounts
• Referral incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level