Strategic Marketplace Insights Manager

Office Depot•Boca Raton, FL

About The Position

The Strategic Marketplace Insights Manager drives the value and growth of the marketplace business through in-depth analysis of data from multiple sources and hands-on marketplace operations. The role manages marketplace accounts and operations, including catalog and feed management, advertising performance, and partner relationships across platforms such as Amazon, Walmart, and TikTok. It collaborates with Pricing, Merchandising, IT, Supply Chain, and other internal and external partners to align marketplace initiatives with business objectives and expand market share through data-driven insights and operational improvements. The position analyzes performance, sales, and customer trends; develops dashboards and reports; conducts competitive analysis; and uses SQL, Excel, and business intelligence tools to support decisions. It also manages marketplace platforms and advertising campaigns, supports catalog accuracy and account health, develops recommendations for pricing, assortment, and promotions, and identifies opportunities to improve marketplace fulfillment and expand into emerging channels. The role requires a bachelor's degree or equivalent experience in Business, Marketing, Analytics, or a related field, and at least five years of relevant experience in marketplace sales and eCommerce. The company describes its broader business as a B2B distribution platform with omnichannel operations, and states its commitment to workplace safety and equal employment opportunity. Compensation includes a competitive salary and benefits package, including a 401(k); the position may also be eligible for an incentive program.

Requirements

Bachelor's degree or equivalent experience in Business, Marketing, Analytics, or a related field.
At least 5 years of experience in a related field.
Experience in marketplace sales and eCommerce, with a proven track record of driving business growth.
Experience with major online marketplaces such as Amazon, Walmart, or eBay and marketplace management platforms such as Rithum or Feedonomics.
Strong analytical skills and proficiency with data-analysis tools such as Excel, Tableau, or Power BI.
Experience developing and managing paid media campaigns across marketplace platforms.
Familiarity with Amazon Ads and Walmart Connect, including managing advertising spend or overseeing partners who manage it.
Familiarity with Fulfillment by Amazon (FBA) and its impact on inventory, fulfillment costs, and marketplace sales.
Fluent English.
Excellent communication and presentation skills, including the ability to translate complex data into actionable insights.
Strategic thinking, strong problem-solving abilities, and attention to detail.
Proactive, self-starting approach and comfort working in ambiguous situations.
Ability to clearly communicate business-critical needs to leadership.
Strong interpersonal skills and ability to work as a team player.

Nice To Haves

Experience with SQL or other data-querying languages.
Experience leveraging or building AI skills to assist with marketplace compliance and reporting.

Responsibilities

Manage and support one or more marketplace accounts across Amazon, Walmart, and TikTok.
Monitor marketplace campaigns and initiatives, assess their effectiveness, and recommend improvements.
Recommend and implement tactics to increase marketplace value, including pricing strategies, assortment optimization, and promotional activities.
Partner with marketplace account managers and internal and external partners, including merchants and Legal/Compliance, to maximize visibility and sales.
Support weekly discussions with Amazon, Walmart, and other partners to optimize performance and create action plans.
Analyze marketplace performance metrics, sales data, and customer trends to identify growth opportunities and areas for improvement.
Operate marketplace seller platforms and feed management tools to maintain accurate catalog, pricing, and inventory data, and resolve listing issues, compliance notices, and account-health alerts.
Research, set up, manage, and optimize marketplace advertising campaigns against efficiency targets such as ROAS and Target ACOS.
Partner with Supply Chain to expand marketplace order-fulfillment capabilities.
Identify new and emerging marketplace opportunities.
Collaborate with IT, Merchandising, Supply Chain, and other cross-functional teams to align marketplace initiatives with business objectives.
Stay current on eCommerce and marketplace-management trends, emerging technologies, and best practices.
Provide thought leadership and guidance on marketplace expansion and innovation.
Create and maintain dashboards and reports to track KPIs and communicate findings to stakeholders.
Conduct competitive analysis to benchmark performance and inform strategic decisions.
Use SQL, Excel, and BI tools to combine and analyze data across sales, margin, advertising, catalog, inventory, pricing, and customer sources.
Support the company's operational safety culture by working safely and addressing potential hazards or concerns.