Strategic Key Account Manager - Asset Management Services
About The Position
As part of Thermo Fisher Scientific, the Strategic Key Account Manager supports business growth by developing and maintaining high-value relationships with key customers across the company’s portfolio. The role combines strategic business development, relationship management, and technical expertise to deliver integrated solutions. The manager is the primary point of contact for strategic accounts and coordinates cross-functional teams to identify opportunities, develop account strategies, and execute complex deals. Working in a collaborative matrix environment, the manager coordinates resources across divisions to provide solutions spanning Thermo Fisher Scientific’s products and services. The role includes building executive-level relationships, developing multi-year strategic plans, aligning customer needs with company capabilities, negotiating sophisticated agreements, and supporting sustainable business growth while delivering strong customer experiences. The position follows a standard Monday–Friday schedule in an office environment and may require travel up to 30%, with flexibility for additional required travel.
Requirements
- Bachelor’s degree required.
- 10–15 years of strategic account management experience in life sciences, biotech, or related industries.
- Experience developing and executing complex, multi-year commercial agreements.
- Strong understanding of biotech and pharmaceutical industry dynamics and market trends.
- Strong relationship-building abilities across organizational levels.
- Advanced negotiation, financial analysis, and business planning capabilities.
- Experience coordinating matrix teams and collaborating across functions.
- Strong executive-level presentation and communication skills.
- Proficiency with CRM systems and Microsoft Office.
- Strong project management and organizational abilities.
- Ability to travel up to 30% for customer engagement, with flexibility for additional required travel.
- Experience growing revenue and expanding market share.
- Fluency in English.
- Deep knowledge of laboratory, research, and production workflows.
- Experience managing large, complex customer relationships.
Nice To Haves
- Master’s degree.
- Education in Life Sciences, Business, Engineering, or a related field.
- Additional language skills.
Responsibilities
- Develop and maintain high-value relationships with key customers across the company’s portfolio.
- Serve as the primary point of contact for strategic accounts.
- Coordinate cross-functional teams to identify opportunities, develop account strategies, and execute complex deals.
- Coordinate resources across divisions to deliver integrated solutions across the product and service portfolio.
- Build and maintain executive-level customer relationships.
- Develop multi-year strategic account plans.
- Align customer needs with Thermo Fisher Scientific’s capabilities.
- Negotiate complex commercial agreements.
- Support business growth and deliver exceptional customer experiences.
Benefits
- Choice of national medical and dental plans and a national vision plan, including health incentive programs.
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
- At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
- Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
- Accident and life insurance.
- Short- and long-term disability coverage in accordance with company policy.
- 401(k) U.S. retirement savings plan.
- Employees’ Stock Purchase Plan offering eligible colleagues the opportunity to purchase company stock at a discount.
- May be eligible for a variable annual bonus based on company, team, and/or individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
