Strategic Account Manager, Engineering Services
About The Position
Eaton’s North America Sales division is currently seeking a Strategic Account Manager, Engineering Services. This position is remote within the United States, but must live within 100 miles from a major airport. This strategic, customer-facing leadership role focused on driving long-term growth, executive relationships, and commercial outcomes within hyperscale and multi-tenant data center accounts. Job Summary: The Strategic Account Manager, Engineering Services is responsible for developing, managing, and growing Engineering Services business within a portfolio of strategic hyperscale and multi-tenant data center customers. Serves as the primary executive-level relationship owner, driving customer strategy, fostering partnerships, and identifying growth opportunities that increase revenue and customer value. Works closely with Engineering Services, National Accounts Sales, operations, and business leadership to align customer objectives with Eaton capabilities.
Requirements
- Bachelor’s degree required from an accredited institution
- Minimum five (5) years of electrical industry sales/marketing/operations experience
- Possess and maintain a valid and unrestricted driver’s license
- Ability to travel 35% of the time.
- Experience managing national or strategic customer accounts involving multiple stakeholders.
- Demonstrated success growing strategic customer relationships.
- Experience developing account growth plans and revenue objectives.
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
Nice To Haves
- Experience in engineering services, field engineering, or critical power infrastructure.
- Direct experience supporting hyperscale or multi-tenant data center customers.
- Services-based account management experience
- Familiarity with multi-site service deployments.
- Experience selling service-based solutions and recurring revenue programs.
- Experience engaging executive-level customer stakeholders and leading enterprise-wide account strategies
- Ability to influence cross-functional teams within a matrixed organization.
- Demonstrated experience with customer contract negotiations.
Responsibilities
- Own and grow Engineering Services relationships with assigned hyperscale and multi-tenant data center customers.
- Serve as the primary executive-level point of contact and trusted advisor.
- Develop and execute multi-year account strategies aligned to customer priorities and growth objectives.
- Lead account planning initiatives that increase customer engagement and share of wallet.
- Translate voice-of-customer insights into business recommendations.
- Partner with NAS vertical account leaders and Engineering Services leadership.
- Maintain executive ownership of customer satisfaction, account performance, and risk mitigation.
- Drive Engineering Services revenue growth, profitability, and retention.
- Identify and expand lifecycle services, modernization projects, testing, preventive maintenance, and recurring programs.
- Lead strategic commercial discussions involving pricing, service agreements, and long-term partnerships.
- Support complex quotations with alignment around scope, risk, profitability, and execution.
- Coordinate cross-functional resources to position and deliver solutions.
- Maintain a healthy opportunity pipeline and forecast.
- Drive closure through value-based selling and effective negotiation.
Benefits
- Health and Welfare benefits
- Retirement benefits
- Programs that provide for paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Senior
