Strategic Account Manager

OpenArt AI•Los Angeles, CA

3d•$150,000 - $200,000•Hybrid

About The Position

OpenArt is seeking a Strategic Account Manager to lead the day-to-day delivery and growth of its largest strategic accounts, including one of the world’s leading entertainment companies. This role requires an exceptional standard of execution, with every interaction needing to be thoughtful, polished, and client-ready. The Strategic Account Manager will bring structure to complex, cross-functional engagements by owning the operating cadence, coordinating internal teams, preparing executive-level materials, and ensuring consistent follow-through. The role involves close collaboration with Enterprise GTM, Sales, Product, Studio, Legal, and Security teams to ensure a seamless client experience. Additionally, the position will contribute to developing a repeatable operating playbook based on learnings from flagship accounts for future strategic customers. This role is ideal for individuals with a background in top-tier professional services who wish to apply that standard of client service and execution within a fast-paced AI company.

Requirements

Three or more years of experience in a client-facing role at a top-tier professional services organization, such as management consulting, investment banking, or a leading agency or advisory firm.
Experience working directly with Fortune 500 companies or similarly large and complex enterprise clients.
Exceptional written and verbal communication skills, with a demonstrated ability to produce polished, client-ready materials.
Strong program-management skills and the ability to coordinate multiple workstreams, deadlines, and stakeholder groups.
Flawless attention to detail and a consistently high standard for written communication, presentations, and meeting preparation.
Strong judgment and discretion when handling confidential information, sensitive creative work, and intellectual property.
A humble, execution-first mindset and willingness to take ownership of both strategic and operational work.
Ability to operate effectively in a fast-moving, ambiguous startup environment.
Genuine interest in AI, creative technology, and the future of content production.

Nice To Haves

Experience working in or serving the entertainment, media, advertising, or creative industries.
Familiarity with creative production workflows, including campaign production, VFX, studio operations, or post-production.
Experience using HubSpot or a similar CRM platform.
Exposure to or active use of AI creative tools.
Experience helping build or standardize a new account-management, client-service, or enterprise delivery function.

Responsibilities

Lead the day-to-day operating cadence for OpenArt’s largest strategic accounts, including meetings, agendas, notes, action items, follow-ups, and deliverable tracking.
Program-manage client onboarding and rollouts across multiple business units, stakeholder groups, and concurrent workstreams.
Prepare polished, executive-ready materials, including business reviews, account updates, proposals, presentations, and training content.
Coordinate teams across Enterprise GTM, Sales, Product, Studio, Legal, and Security so clients experience one coherent OpenArt.
Build trusted relationships with client stakeholders and proactively address risks, blockers, dependencies, and changing priorities.
Track product usage, adoption, account health, and expansion signals to support renewal and upsell opportunities.
Partner with commercial leads to identify new use cases, business units, and opportunities to grow each strategic relationship.
Handle confidential client information, sensitive creative materials, and intellectual property with sound judgment and discretion.
Document effective processes and improve OpenArt’s strategic account playbook so it can scale across future enterprise customers.