Strategic Account Manager
Flowspace•Costa Mesa, CA
•Remote
About The Position
The Strategic Account Manager is the owner of the client relationship and the ultimate driver of account retention for Enterprise Accounts. This role is responsible for building deep, multi-threaded partnerships with key merchant stakeholders, driving adoption of Flowspace’s solutions, and delivering exceptional service that turns customers into brand advocates.
Requirements
- 5+ years proven experience in a former / current account management role
- Industry experience (logistics, warehousing, or ecommerce)
- Solid skills with software products, i.e. a WMS, Salesforce, GSuite
- Strong written and verbal communication skills
- Ability to work across teams, in a fast-paced but collaborative environment
- Must be able to successfully manage a variety of virtual technology tools, to communicate and work in a remote environment (i.e. GSuite, Slack, Zoom, Miro)
Nice To Haves
- Bachelor's Degree or equivalent work experience
- Masters/Graduate degree
- Experience in a startup environment
Responsibilities
- Act as the front-facing lead, managing all merchant communications and ensuring they’re professional, proactive, and polished.
- Ensure timely communication, responsiveness, and thoughtfulness in every customer interaction.
- Work closely with Operations, Product, Engineering, and Support teams to resolve issues quickly and strategically.
- Represent the merchant’s voice internally, advocating for timelines, escalations, and feature requests when needed.
- Drive weekly or bi-weekly syncs, being fully prepared to speak to account-specific metrics, open items, and business goals.
- Develop QBR decks using the company template, tailored to merchant context and strategic objectives.
- Identify upsell and growth opportunities, and partner with internal leadership and Executive Sponsors to act on them.
- Quarterback and project manage onboarding and launch for new merchants.
- Educate merchants on Flowspace’s platform, tools, and new product offerings to drive adoption and value realization.
Benefits
- Meaningful equity in a venture backed start-up.
- Everyone gets stock options!
- Competitive Salary
- Top of the line medical, vision, dental, and life insurance
- Flexible time off, plus a separate banks for sick time
- Paid parental leave
- Mental Health / Wellness benefits + discounts for certain programs
- Work From Home stipend, towards your home office
- 401K with matching
- A clear success path within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
