Strategic Key Account Manager - Asset Management Services

Thermo Fisher Scientific•Waltham, MA

1d•Onsite

About The Position

As part of Thermo Fisher Scientific, the Strategic Key Account Manager supports growth by developing and maintaining high-value relationships with key customers across the company’s portfolio. The role combines strategic business development, relationship management, and technical expertise to deliver comprehensive solutions. The position serves as the primary point of contact for strategic accounts and coordinates cross-functional teams to identify opportunities, develop account strategies, and execute complex deals. In a collaborative matrix environment, the manager coordinates resources across divisions to provide integrated solutions spanning Thermo Fisher Scientific’s product and service portfolio. The role builds and maintains executive-level relationships, develops multi-year strategic plans, and aligns customer needs with company capabilities. Success requires understanding complex customer requirements, negotiating sophisticated agreements, supporting sustainable business growth, and delivering exceptional customer experiences. The position follows a standard Monday–Friday schedule in an office environment and may require travel up to 30%, with flexibility for additional travel.

Requirements

Bachelor’s degree required; a master’s degree is preferred.
10–15 years of strategic account management experience in life sciences, biotech, or related industries.
Experience developing and executing complex, multi-year commercial agreements.
Strong understanding of biotech/pharma industry dynamics and market trends.
Strong relationship-building abilities across organizational levels.
Advanced negotiation, financial analysis, and business-planning capabilities.
Experience coordinating matrix teams and collaborating across functions.
Strong presentation and communication skills at the executive level.
Proficiency with CRM systems and Microsoft Office suite.
Strong project management and organizational abilities.
Ability to travel up to 30% for customer engagement, with flexibility for additional travel as required.
Experience growing revenue and expanding market share.
Fluency in English.
Deep knowledge of laboratory, research, and production workflows.
Experience managing large, complex customer relationships.

Nice To Haves

Master’s degree.
Degree or studies in Life Sciences, Business, Engineering, or a related field.
Additional language proficiency.

Responsibilities

Develop and maintain high-value relationships with key customers across the company’s portfolio.
Serve as the primary point of contact for strategic accounts.
Coordinate cross-functional teams to identify opportunities, develop account strategies, and execute complex deals.
Coordinate resources across divisions to provide integrated solutions across the product and service portfolio.
Build and maintain executive-level customer relationships.
Develop multi-year strategic plans and align customer needs with company capabilities.
Understand complex customer requirements and negotiate sophisticated agreements.
Support sustainable business growth and deliver exceptional customer experiences.
Grow revenue and expand market share.

Benefits

Variable annual bonus based on company, team, and/or individual performance results, in accordance with company policy.
Choice of national medical and dental plans and a national vision plan, including health incentive programs.
Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
At least 120 hours of paid time off (PTO).
10 paid holidays annually.
Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
Accident and life insurance.
Short- and long-term disability in accordance with company policy.
Competitive 401(k) U.S. retirement savings plan.
Employees’ Stock Purchase Plan (ESPP), with an opportunity for eligible colleagues to purchase company stock at a discount.