Strategic Finance Lead, Operations
About The Position
Hover processes 3.5M+ jobs per year across a $30M+ BPO network spanning four countries. That network is our single largest cost center, and the financial story behind it matters to leadership, to the board, and to the decisions we make every quarter about how we operate and grow. This role is Hover's embedded financial voice inside Operations. You will partner closely with Finance on our COGS planning process, own the variance narrative for our largest budget, and work directly with the VP of Operations to bring financial rigor to contract evaluations and vendor renegotiations. You sit in Ops, close to the work, but you think and communicate like a finance partner. You are the person leadership turns to when they need to understand where our costs are, why they moved, and where they are headed. The Operations team supports Hover's growth by consistently delivering high-quality products while reducing inefficiencies and operational friction. This role is central to how we make that work financially visible, defensible, and strategically actionable.
Requirements
- 4 to 6 years of experience in strategic finance, FP&A, investment banking, or management consulting, with meaningful time spent building financial models that informed real decisions, not just summarizing ones that had already been made
- Strong sense of ownership over financial work. You have been the go-to person for a cost area or budget, built the model behind it, and been in the room when the numbers got questioned.
- Strong financial modeling skills. You build clean, well-structured models from scratch and can defend every assumption in a room with a CFO or board member
- Comfortable working cross-functionally with ops, finance, engineering, or vendor-facing teams, translating between financial logic and operational reality without losing either
- Clear, confident communicator. You can make a complex cost story legible to a senior audience in five minutes, in writing or in person
Nice To Haves
- Experience at a high-growth tech company where COGS was a real strategic lever
- Familiarity with unit economics or cost-per-transaction modeling
- Exposure to BPO, vendor management, or supply chain cost structures
- Background in management consulting with a transition into an in-house finance or strategy role
- Comfort with SQL or BI tools such as Hex, Tableau, Looker, or Mode. You do not need to be an analyst, but you should not be dependent on one to pull your own numbers
Responsibilities
- Partnering with Finance to support the annual COGS planning and reforecasting process, owning the $30M BPO budget on the ops side including the inputs, the assumptions, and the ability to defend every line
- Owning the variance narrative for Hover's largest cost center. When actuals diverge from plan, you have the explanation ready before anyone asks, covering what happened, why it happened, and what it signals going forward
- Working with the VP of Operations to evaluate BPO contracts and build financial models for renegotiations, including unit cost scenarios under different volume commitments, pricing structure changes, and SLA adjustments
- Tracking cost per job trends across sites, product types, and complexity tiers, and flagging when unit economics are drifting before it becomes a problem
- Owning how Hover's COGS story gets communicated to leadership and the board. That means clear, defensible numbers, a coherent narrative, and a forward-looking view, not just a rearview mirror
- Building and maintaining financial models that support operational decisions, including capacity planning, volume routing, and vendor performance tradeoffs
- Serving as a trusted cross-functional partner to Finance, BPO site leads, and Engineering on anything that touches cost structure or operational economics
Benefits
- Competitive salary and meaningful equity in a fast-growing company
- Comprehensive medical, dental, and vision coverage for you and dependents
- Unlimited and flexible vacation policy
- Generous paid parental and new child bonding leave
- A day set aside each month to allow employees to recharge
- Recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
