Strategic Development Manager - Protection
About The Position
GM Protection, part of GM Financial, sells branded vehicle protection products and works with GM dealers to drive product sales, customer loyalty, and dealer and brand profitability. The Strategic Development Manager serves as a trusted advisor to dealership personnel and collaborates with internal partners. This is a fully remote, field-based role focused on strengthening dealer relationships and improving vehicle protection contract counts through approved training and quality customer service. The role delivers F&I expertise, product and industry knowledge, and training demonstrations to generate contracts and support dealership business needs. Training covers GM Protection products, menus, interview processes, and systems, as well as dealer launches, new F&I managers, service claims, objection handling, and business development. The position requires extensive travel—up to 90%—to dealership assignments, with independent scheduling and regular face-to-face meetings at multiple dealerships.
Requirements
- Ability to travel up to 90% within the contiguous United States and to dealership training assignments.
- Ability to operate a company or rental motor vehicle to travel between work locations.
- Ability to respond to dealer communications outside normal business hours.
- Ability to use AI tools such as Microsoft Copilot to support daily work.
- Understanding of responsible AI use, including ethics and data protection.
Nice To Haves
- Bachelor’s degree or extensive relevant experience.
- In-dealership F&I experience.
- Proven record of quality sales performance and client satisfaction.
- Willingness to relocate and ongoing mobility for career development and advancement.
- Access to a major airport.
Responsibilities
- Provide tailored F&I training for dealers, in collaboration with field account representatives, on GM Protection products, menu and interview processes, and systems.
- Support new dealership launches, new F&I Manager training, service claims processes, objection handling, and business development.
- Maintain effective communication with dealers and appropriate internal partners.
- Strengthen dealer relationships and improve vehicle protection contract counts through consistent, approved training activities.
- Provide dealer-side observation, role plays, and menu training.
- Model and refine the GM Financial F&I sales process with dealers and customers to improve effectiveness, compliance, profit potential, and customer satisfaction.
- Guide dealers on Sales-to-F&I turnover, customer interviews, menu presentations, and closing techniques.
- Train Finance departments on protection products as needed.
- Demonstrate best practices for available reporting tools and dealer-facing systems without working in dealer systems, printing documents, or obtaining customer signatures.
- Collaborate with the dealer's assigned Account Manager – Protection to meet key performance criteria, align expectations, address dealership objectives, and communicate progress, successes, challenges, and opportunities.
- Complete daily and weekly progress reports, use the internal CRM system, and communicate with Strategic Sales leadership.
- Promote teamwork, excellence, and integrity; comply with company policies and procedures.
- Perform other duties as assigned.
Benefits
- 401(k) matching
- Bonding leave for new parents: 12 weeks, 100% paid
- Tuition assistance
- Training
- GM employee auto discount
- Community service pay
- Nine company holidays
- Performance-based incentive plan eligibility
- Phone/internet allowance
- Health benefits for full-time employees beginning on the first day of employment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
