Strategic customer success manager

Watershed is seeking a Strategic Customer Success Manager to join their team. The successful candidate will be responsible for owning the relationship with the company's largest customers, helping them navigate the climate world, Watershed's offerings, and their own organizations to accomplish their goals. They will also serve as the voice of the customer to the company and to leadership on how to better serve customers to maximize value and retention. The ideal candidate will have relevant CSM experience in a SaaS organization, working directly with some of the largest companies in the world, and a track record of success building relationships, especially with strategic customers at an executive level.

• Be responsible for the end-to-end experience of our customers
• Build trust with key stakeholders and Executives working with major financials institutions and F500 companies.
• Help customers understand and use the product to achieve business outcomes: from building their carbon footprint, to reporting, to setting and achieving their climate plans.
• Serve as the voice of the customer to the company and to leadership on how we can better serve customers to maximize value and retention; you’ll in turn also help customers understand the value Watershed delivers to their business.
• Be at the forefront of our product development: Your customers’ needs will often be the driving force for Watershed’s product strategy – You’ll be a critical driver in helping us build and deliver for these customers.
• Become deeply familiar with your customers’ businesses, organizations, and climate initiatives — You’ll be responsible for helping them unblock climate journey progress.

• Relevant CSM experience in a SaaS organization, working with directly with some of the largest companies in the world
• Track record of success building relationships, especially with strategic customers (10,000+ employees) at an executive level
• Ability to ask the right questions to understand people’s underlying needs and can work with sales, product, and services leadership to deliver on those
• Excellent communication skills, both written and verbal. Experience working in enterprise level customer-facing work
• Extremely organized with proven project management track record
• Enjoy learning new things and excited by the challenge of learning a new space
• Excited to join a startup and ready to take responsibility for building a function from the ground up
• Ability to travel up to 10%+ for the role.