Customer success manager, strategic

Watershed is seeking Strategic Customer Success Managers to join their team and help customers successfully navigate their climate journeys. As a CSM, you will be responsible for building trust with key stakeholders and executives at major financial institutions and F500 companies. Your role will involve understanding customers' businesses and using Watershed's product to achieve their climate goals. Additionally, you will serve as the voice of the customer, driving product development and helping to unblock progress on customers' climate initiatives. Relevant CSM experience in a SaaS organization, strong relationship-building skills, and excellent communication abilities are desired for this role.

• Be responsible for the end-to-end experience of our customers
• Build trust with key stakeholders and Executives working with major financial institutions and F500 companies
• Help customers understand and use the product to achieve business outcomes: from building their carbon footprint, to reporting, to setting and achieving their climate plans
• Serve as the voice of the customer to the company and to leadership on how we can better serve customers to maximize value and retention; you’ll in turn also help customers understand the value Watershed delivers to their business
• Be at the forefront of our product development: Your customers’ needs will often be the driving force for Watershed’s product strategy – You’ll be a critical driver in helping us build and deliver for these customers
• Become deeply familiar with your customers’ businesses, organizations, and climate initiatives — You’ll be responsible for helping them unblock climate journey progress
• Have relevant CSM experience in a SaaS organization, working with directly with some of the largest companies in the world
• Have a track record of success building relationships, especially with strategic customers (10,000+ employees) at an executive level
• Ask the right questions to understand people’s underlying needs and can work with sales, product, and services leadership to deliver on those
• Have excellent communication skills, both written and verbal. You have experience working in enterprise-level customer-facing work
• Are extremely organized

• Relevant CSM experience in a SaaS organization, working with directly with some of the largest companies in the world
• Track record of success building relationships, especially with strategic customers (10,000+ employees) at an executive level
• Ability to ask the right questions to understand people's underlying needs and work with sales, product, and services leadership to deliver on those needs
• Excellent communication skills, both written and verbal, with experience in enterprise level customer-facing work
• Extremely organized

• Relevant CSM experience in a SaaS organization
• Track record of success building relationships with strategic customers
• Excellent communication skills, both written and verbal
• Experience working in enterprise level customer-facing work
• Extremely organized with proven project management track record
• Opportunity to learn and grow in a new space
• Joining a startup and taking responsibility for building a function from the ground up
• Remote work opportunities
• Potential for up to 10%+ travel
• Transparent and lack of surprise interview process