Strategic Client Success Manager

DailyPay•Minneapolis, MN

2d•Remote

About The Position

DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast.

Requirements

BA/BS degree in Business Administration or relevant field
Proven work experience of 7-10+ years in Customer Success at a fast-moving HCM (Human Capital Management) / SaaS company managing Fortune 500 companies (national accounts); ideally with some time spent in business development / sales
Worked in cross-functional collaborative environments
Comfortable with ambiguity and rapidly evolving domain
Demonstrable ability to communicate, present and influence customer stakeholders including C-level
Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot), Catalyst and MS Office
Understanding of sales performance metrics or KPI’s

Responsibilities

Serving the customers
Driving growth through value delivery
Anticipating and mitigating risks
Defining robust strategic account plans while closely tracking with tactical execution
Assisting in creating the communication and launch strategy for large enterprise accounts, to ensure appropriate growth metrics are exceeded and customer satisfaction is at its highest
Developing strong relationships and becoming the Trusted Advisor to our Strategic Customers
Identifying new business opportunities as well as areas of improvement among existing customers
Account management from kickoff, launch through the customers’ life cycle
Lead point of contact for all customer account management matters
Drive a value based dialog with the Customer / Partner - defining joint success and value metrics and effectively communicating value realization through the customer’s lifecycle
Suggest solutions and innovative ideas to meet client needs
Develop broad and deep relationships in the accounts with operational and leadership in functional groups such as HR, Payroll, Business, IT, Finance, Operations and management team
Develop trusted advisor relationships in the accounts with key customer stakeholders, and executive sponsors
Collaborate with Growth and Marketing teams to drive maximum adoption