Strategic Client Success Executive

The Strategic Client Success Executive at RxSense is responsible for client retention, organic growth, and customer satisfaction through the establishment of long-term partnerships with existing clients. They serve as the main point of contact between the client and the pharmacy benefit management (PBM) regarding software features, custom reporting, service issues, and business growth. This role requires exceptional communication, negotiation, and presentation skills, as well as a deep understanding of the client's market and key performance indicators. The Strategic Client Success Executive also stays updated on industry dynamics and collaborates with internal teams to deliver on client initiatives and contractual obligations.

• Learn the client's market, membership, business drivers, and key performance indicators, and define mutually agreeable measures of success
• Develop, implement, and execute a strategic account plan to drive growth with clients, including RFP support and underwriting/pricing assistance
• Monitor client satisfaction and manage issue resolution, growth, and performance expectations
• Stay updated on market dynamics within the pharmacy benefit management industry, including technology-driven competitors and innovations in ancillary services
• Manage cross-functional deliverables and communicate regularly with clients and internal partners
• Ensure compliance with client contracts and meet financial, technical, and operational obligations
• Collaborate with Operations and Product teams to bring client-driven innovations and develop new features/functions
• Continuously learn about the platforms and associated products, and understand how they can be used to clients' advantage
• Familiarize with the cash discount marketplace and market RxSense's marketing and analytics capabilities to clients interested in marketing their own cash discount card.

• Ability to learn the client’s market, membership, business drivers, and key performance indicators
• Develop, implement, and execute a strategic account plan to drive growth with clients
• Monitor client satisfaction and manage issue resolution
• Stay updated on changing market dynamics within the pharmacy benefit management industry
• Manage cross-functional deliverables and communicate regularly with clients and internal partners
• Ensure that financial, technical, and operational obligations are met or exceeded
• Partner with Operations and Product to bring client-driven innovations
• Continuously learn and be knowledgeable about the platforms and associated products
• Familiarity with the cash discount marketplace and marketing and analytics capabilities

• Remote work option
• Occasional travel required
• Competitive salary range of $92,000 - $137,000
• Equal Opportunity and Affirmative Action employer
• Free from discriminatory hiring practices
• All qualified applicants considered for employment regardless of race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin
• No discrimination against qualified applicants based on disability or protected veteran status
• Emphasis on collaboration, creativity, and sense of community in a diverse workforce