Strategic Client Relationship Manager - Payer - Optum Financial - Remote

UnitedHealth Group•Saint Louis Park, MN

8d•$91,700 - $163,700•Remote

About The Position

The Strategic Client Relationship Manager serves as the executive point of contact for a key strategic Payer client generating at least $1 million in revenue. This role develops and executes strategic plans to retain and grow the client relationship, and is accountable for profitable growth and deployment of the Optum Financial Payer portfolio. The manager works directly with customers and internal and external partners to deliver commitments, aligning with Optum Enterprise CE on customer plans and priorities when appropriate. The role drives account growth contributing to Optum Financial Commercial Market P&Ls, coordinating with sales, operations, product, technology, and other teams to advance growth and innovation. Success requires operational excellence, advocacy for the customer, the ability to scale the business, and collaboration across organizations. The manager must excel in a fast-paced environment, demonstrate executive presence with C-suite leaders, and use influence and strong interpersonal skills to get work done across Optum Financial. The position is remote within the United States. Employees hired in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Travel of up to 20% is required or expected. Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.

Requirements

At least 2 years of progressive experience in leadership roles in the health care or financial industries, with a record of leading growth programs and delivering measurable results.
At least 2 years of experience building deep, productive relationships with external C-suite and senior client executives and boards of directors.
At least 2 years of demonstrated success building and evolving relationships with internal C-suite and matrixed stakeholders.
At least 2 years of demonstrated collaboration, engagement, oversight, and strategy development for key growth opportunities.
At least 2 years of strategic planning, analytics, and problem-solving experience.
At least 2 years of excellent oral and written communication skills and the ability to build credibility and earn the respect and confidence of clients and internal partners.
At least 2 years of results-oriented work with strong analytical ability and critical-thinking skills.
At least 2 years of demonstrated ability to influence executive leadership on complex business topics.
At least 2 years of experience maintaining confidentiality and discretion, with situational awareness and high emotional intelligence.
At least 2 years of experience managing a large workload and multiple issues while giving them thoughtful consideration and delegating work when appropriate.
At least 2 years of experience communicating effectively at all organizational levels, fostering cooperation, and addressing conflict proactively and productively.
Willingness or ability to travel up to 20%.
Valid driver’s license and access to reliable transportation.
Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

Build, nurture, and grow consultative relationships with key Payer clients; understand their strategies and business needs and assess the value delivered by Optum Financial solutions.
Lead teams across the organization in developing approaches that increase the value and impact Optum Financial provides to clients.
Develop a value story aligned with client strategy and work with sales to present the value of solutions to executives, decision-makers, and influencers, in person or virtually.
Ensure service and delivery commitments are met; coordinate and influence service delivery and operational interfaces, and work with Optum teams to resolve performance opportunities and issues.
Negotiate renewals, contractual agreements, statements of work, and performance guarantees, serving as a liaison with contracting, legal, and finance.
Achieve expected client savings and Optum Financial revenue growth through performance management, contract renewals, and identification and advancement of upsell opportunities with sales.
Develop and present reporting on savings achievements, opportunities, and service-level agreements.
Maintain timely updates in appropriate client-tracking mechanisms, including client planning, opportunity and contact management, and current solution footprint.
Act with urgency to maximize the client experience and pursue innovation and new ways to benefit clients.
Work effectively in a matrix environment, build internal and external relationships, and drive action and results while maintaining a healthy and productive work environment.
Promote customer centricity, high NPS scores and renewal rates, delivery against customer needs, profitable growth, and representation of the customer voice in current and future products and technologies.
Influence external customers at the VP and C-suite levels as a trusted executive partner.
Foster a success-oriented and accountable environment within the company.