Strategic Client Executive - Healthcare

Ricoh Americas Holdings

About The Position

The Strategic Client Executive is a strategic account management role with significant interaction with C-suite and senior vice president executives within an assigned account base. The role partners with clients to develop account strategies aligned with industry strategy, working directly with Service Delivery and Industry Services Consultants. As the portfolio evolves, the position will further specialize in driving growth of Ricoh’s services and solutions. The position is customer-facing, with regular in-person client meetings, conferences, and other on-site engagements. It requires frequent interaction with internal and external customers, departments, and vendors, as well as the ability to recognize customer needs, build rapport, negotiate, communicate expectations and goals, and provide feedback. Travel is approximately 50%, including overnight travel. A valid driver’s license, reliable transportation, and auto insurance coverage per Ricoh policy are required.

Requirements

Bachelor’s degree or equivalent experience in a related field.
15+ years of account management experience.
Experience working with executive-level leaders in F1000 companies.
Experience growing services.
Demonstrated success using collaboration to build influence.
Ability to bring thought leadership to customer engagements.
Outstanding verbal and written communication skills, including the ability to present to C-level customers.
Ability to be proactive and provide creative ideas and solutions.
Proven ability to develop, nurture, and maintain professional relationships with relevant stakeholders.
Ability to stay current with Ricoh offerings.
Sound understanding of the solution design process.
Strong analytical skills.
Good working knowledge of Microsoft business applications, CRM software, LinkedIn, and Microsoft Office.
Valid driver’s license, reliable transportation, and auto insurance coverage per Ricoh policy.
Ability to travel approximately 50%, including overnight travel.

Responsibilities

Cultivate and expand relationships with C-suite and senior vice president executives.
Understand clients’ business challenges and goals through effective client engagements.
Lead the client-partnered business planning process, focusing on account-level planning.
Build a 12–18 month account-level roadmap aligned with the industry roadmap.
Drive profitable growth in assigned accounts through customer engagements, contract retention and expansion, and the addition of services.
Proactively engage and align sales, operations, and subject-matter expert resources with client initiatives.
Participate in industry webinars and events and stay informed about industry trends and challenges.
Analyze complex data from multiple sources to identify issues and propose solutions.
Communicate with senior-level decision makers across the client’s business to understand infrastructure and business requirements in enterprise environments.
Bring thought leadership to client engagements and collaborate to build trust, confidence, and influence.
Articulate Ricoh’s position in the industry and its value to clients.
Build internal relationships and manage day-to-day sales activities.
Understand and manage the customer’s approval process through sponsors.
Meet or exceed revenue and gross profit expectations.
Use CRM to enter and track sales data and activities daily.
Perform other duties as assigned.