Client Executive, Employer - National and Strategic

UnitedHealth Group•Eden Prairie, MN

4h•$75,000 - $160,000•Remote

About The Position

Optum is seeking a Client Executive to manage relationships with national and strategic employer clients through the UHC channel. The role focuses on delivering OptumHealth solutions, retaining and growing existing business, identifying opportunities across OptumHealth capabilities, and achieving sales goals. The Client Executive leads the sales process from prospecting and RFP participation through renewal planning and negotiation, coordinating with internal and external stakeholders in a highly matrixed environment. The position also monitors client satisfaction, solution performance, return on investment, and profitability while cultivating relationships with client contacts at all levels, including senior executives. The role requires strong knowledge of OptumHealth capabilities, the health care industry, and market trends, as well as advanced consultative selling, presentation, communication, negotiation, and relationship-management skills. This remote position may be performed from anywhere in the United States and involves frequent travel, typically 25%–50%, with travel potentially reaching 75% during peak review season. Remote employees must follow UnitedHealth Group’s Telecommuter Policy.

Requirements

Maintain a sales insurance license as required by state law.
At least 7 years of sales or account management experience working with national employers.
At least 5 years of experience and expertise in the health insurance, health care, or a related industry.
Experience leading the sales process and working cooperatively with extended client teams to achieve sales goals.
Experience in negotiation, influencing, collaboration, and listening.
Experience contributing to the RFP process and finalist presentations.
Direct experience contributing to at least $6 million in annual total contract value sales for employer clients across health services capabilities.
Sales and account management experience working with national employer clients.
Working knowledge of claims, marketing, and managed care systems, including TPAs, HMOs, ACOs, PPOs, alternative networks, managed indemnity plans, and other industry payers.
Proficiency in Microsoft Office and CRM software, such as Salesforce.
A successful track record managing deep client relationships and upselling health services capabilities in the Employer market.
Success leading progressively complex consultative sales and client relationships and influencing senior executives, consultants, and partners.
Advanced consultative selling skills, including the ability to construct solutions that meet client needs and objectives.
Ability to effectively message, position, and present information to influence clients.
Ability to travel frequently, typically 25%–50% and potentially up to 75% during peak review season.
Valid driver’s license and access to reliable transportation.

Nice To Haves

Experience as a client executive assigned to complex, strategic national employer clients.
Established relationships with Optum product and solution sales teams and external consultants.
Ability to operate and navigate effectively in a highly complex, matrixed environment with extensive collaboration.

Responsibilities

Manage and maintain assigned client relationships through the UHC channel to deliver OptumHealth solutions and expand products and services.
Identify, develop, and manage incremental growth opportunities with existing clients across OptumHealth capabilities.
Lead the OptumHealth sales process throughout the sales life cycle, including RFPs and proactive renewals, while acting as a liaison, negotiating, and influencing to achieve goals.
Coordinate and influence superior client service by building collaborative relationships with intercompany stakeholders in a highly matrixed environment.
Monitor client satisfaction and manage key deliverables to sustain and improve client engagement and loyalty.
Cultivate complex client relationships at all levels, including with senior executives.
Maintain effective working relationships with clients, consultants, channel partners, and other constituents.
Monitor and enhance OptumHealth solution performance to support return on investment, mutual growth, client success, and client financial performance.
Plan renewals, negotiate, and monitor profitability levels.
Build knowledge of OptumHealth capabilities, the health care industry, and relevant market trends to advise clients on their needs and OptumHealth’s value proposition.
Work independently and collaboratively with minimal supervision in a fast-paced, high-intensity environment.
Communicate and present effectively to audiences at multiple levels through listening, written communication, and verbal communication.