Strategic Account Executive – Employer Markets

Valenz•Phoenix, AZ

1d•Remote

About The Position

Vālenz Health is seeking a Strategic Account Executive for its Member Experience business. The role manages, strengthens, and grows some of the company’s largest and most strategically important client and partner relationships. The position serves as a senior commercial advisor, developing an in-depth understanding of clients’ businesses, benefit strategies, member engagement needs, healthcare cost pressures, and evolving priorities. The Strategic Account Executive owns the strategic direction of assigned accounts, builds executive-level relationships, identifies opportunities to expand partnerships, and communicates the value Valenz delivers. The role coordinates with Client Success, Product, Operations, Revenue, and other teams to translate client priorities into strategies supporting retention, growth, and long-term partnerships. This is a remote, U.S.-based position requiring approximately 30% travel for executive meetings and customer interactions. A quiet workspace, reliable internet, and compliance with company security protocols are required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Requirements

At least 7 years of progressive experience in strategic account management, enterprise sales, client management, business development, or a related commercial role.
Significant experience in the self-funded healthcare market, including employer-sponsored health plans, TPAs, brokers and consultants, benefit strategies, and healthcare cost containment.
Experience managing large, complex, strategically important client relationships involving senior and executive stakeholders.
Proven success retaining and growing existing enterprise or strategic accounts, including identifying and closing expansion opportunities.
Strong consultative selling, executive communication, and relationship management skills, with the ability to influence senior decision-makers.
Strong business and financial acumen, including understanding benefit strategies, healthcare cost drivers, value propositions, and revenue opportunities.
Ability to translate client needs and business objectives into actionable strategic account plans.
Ability to work independently while coordinating cross-functional resources around complex client needs.
Must be based in the United States in a location where the employee can work effectively and comply with company policies, including HIPAA.
Must maintain a quiet workspace free from distractions, reliable internet, and adhere to company security protocols, including use of VPNs, secure passwords, and company-approved devices and software.
Must travel approximately 30% for executive meetings and customer interactions.

Nice To Haves

Bachelor’s degree in Business, Healthcare Administration, Sales, Marketing, or a related field.
Experience with healthcare navigation, member engagement, care management, healthcare transparency, or related member-focused healthcare solutions.
Established relationships within the self-funded employer, broker, consultant, TPA, or health plan ecosystem.
Advanced degree or relevant professional certification.

Responsibilities

Serve as the strategic owner and senior commercial point of contact for assigned Member Experience accounts.
Build trusted relationships with senior and executive client stakeholders and understand their businesses, benefit strategies, member populations, priorities, and evolving needs.
Advise clients on member engagement, healthcare navigation, benefit utilization, market trends, and opportunities to improve member experience and outcomes.
Anticipate client risks, changing needs, and organizational dynamics that could affect relationships.
Develop and execute Strategic Account Plans covering client priorities, relationship strategy, retention risks, growth opportunities, and measurable outcomes.
Monitor account health, including client satisfaction, contractual commitments, revenue trends, retention risk, and opportunities to improve or expand services.
Lead strategic business reviews demonstrating member engagement, utilization, financial and clinical value, and opportunities to strengthen partnerships.
Prioritize client retention and identify and close opportunities to grow existing business, expand Member Experience solutions, and introduce additional Valenz capabilities.
Achieve assigned retention, revenue growth, expansion, and strategic account objectives.
Lead executive-level conversations and participate in critical renewals, expansion discussions, strategic reviews, and relationship interventions.
Ensure Valenz solutions and capabilities align with client benefit strategies, member needs, and organizational priorities.
Help clients understand value delivered through improved member engagement, care navigation, utilization, healthcare affordability, and member outcomes.
Coordinate with Client Success, Product, Operations, Revenue, and other teams to address client priorities and deliver on commitments.
Represent Valenz products, services, and capabilities, emphasizing Member Experience and opportunities to expand relationships across the broader portfolio.
Maintain accurate account plans, opportunity pipelines, forecasts, client activity, risks, and next steps in designated systems.
Use client, market, member engagement, and performance insights to inform account strategy and broader commercial priorities.

Benefits

Generously subsidized company-sponsored medical, dental, and vision insurance, with access to services through Healthcare Blue Book and KISx Card.
HSA, FSA, and DCFSA spending account options.
401(k) with company match and immediate vesting.
Flexible working environment.
Generous paid time off, including vacation, sick leave, and paid holidays.
Employee Assistance Program with professional counseling, referrals, and additional services.
Paid maternity and paternity leave.
Pet insurance.
Employee discounts on phone plans, car rentals, and computers.
Community giveback opportunities, including paid time off for philanthropic endeavors.
Necessary work equipment provided.