Strategic Change Manager

Bank of Montreal

11d • $70,000 - $150,000

About The Position

The Strategic Change Manager drives change management plans and activities from initiation through implementation and sustainment to achieve business results. The role engages leaders, stakeholders, and impacted audiences so they understand the change and its implications for customers and employees. It considers the people, process, product, channel, financial, technology, and risk dimensions of change, and works to ensure change is understood, accepted, and sustained.

Acting as a trusted advisor to the assigned business or group, the role provides specialized consulting, analytical, and technical support; contributes to strategic planning; identifies emerging issues and trends; and recommends solutions based on analysis of business implications. The manager plans and executes change using change management methodology and general management skills, collaborates with internal and external stakeholders, and ensures stakeholder alignment.

The role develops change strategies and communications plans, analyzes audiences, selects key messages and communication channels, and develops training and other plans to address resistance. It monitors adoption, addresses issues, implements corrective actions, and celebrates successes. The work is primarily focused on a business or group within BMO, with the possibility of broader enterprise-wide scope. The manager works independently, regularly handles non-routine situations, and makes sound, risk-informed decisions in accordance with BMO’s Risk Management Framework, risk appetite, policies, and applicable laws and regulations.

Requirements

• Typically 5–7 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• In-depth knowledge of business analysis and project delivery practices and standards across the project lifecycle.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.
• Prosci Certification.

Responsibilities

• Drive change management plans and activities from initiation through implementation and sustainment.
• Engage leaders, stakeholders, and impacted audiences to build understanding and acceptance of change.
• Assess the scope and complexity of change, including people, process, financial, technology, and risk impacts.
• Lead change strategy planning and advise the assigned business or group on implementation.
• Analyze business issues, data, and information to provide insights and recommendations.
• Develop change management solutions aligned with business strategy and stakeholder needs.
• Collaborate with internal and external stakeholders and ensure alignment.
• Develop strategies that enable leaders to promote and execute change.
• Build and execute communications plans, including audience analysis, key messages, channels, frequency, and sender.
• Identify resistance and create communications and training plans to overcome objections and sustain change.
• Monitor and track adoption, address issues, implement corrective actions, and celebrate successes.
• Apply BMO’s Risk Management Framework and make sound, risk-informed decisions in line with approved risk appetite, policies, and applicable laws and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level