Strategic Business Performance Lead

NRG•Plano, TX

About The Position

The Strategic Business Performance Lead is a highly visible individual contributor responsible for driving strategic execution, operational excellence, and business performance across NRG’s Texas retail electricity organization. The role partners with executive leadership to translate strategy into action through disciplined program management, analytical rigor, and cross-functional collaboration, with exposure to the strategy cycle from creation through execution. The successful candidate brings a consulting mindset, strong business acumen, structured problem-solving skills, and the ability to navigate complex enterprise-wide initiatives. The role identifies opportunities to improve customer outcomes, enhance operational performance, and accelerate business growth while influencing stakeholders across the organization. Success requires navigating ambiguity, managing competing priorities, synthesizing complex data into actionable insights, and delivering measurable business results.

Requirements

At least 3 years of experience in management consulting, business strategy, transformation, operations, program management, or a related field.
Experience leading transformation, customer experience, operational excellence, or growth-related initiatives.
Demonstrated success driving initiatives from strategy development through implementation and realization of business outcomes.
Strong analytical and financial acumen, including experience using data to influence decisions and solve business problems.
Experience presenting recommendations and influencing decisions at senior leadership and executive levels.
Advanced proficiency in Excel, PowerPoint, and data visualization tools such as Power BI.
Exceptional executive presence and stakeholder management skills.
Ability to connect operational improvements to financial and customer outcomes.
Ability to structure ambiguous problems, evaluate alternatives, and develop actionable recommendations.
Strong program and project management capabilities, with a focus on execution and results.
Ability to indirectly influence and align multiple functions and leadership levels.
Excellent verbal, written, presentation, and storytelling skills.
Ability to prioritize competing demands and deliver under tight deadlines in a fast-paced environment.
Strong change management and organizational leadership capabilities.
High degree of ownership, accountability, and intellectual curiosity.
Ability to balance strategic thinking with hands-on execution.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Partner with senior leaders to identify strategic opportunities, solve complex business challenges, and improve operational and financial performance.
Develop data-driven recommendations to influence business decisions and support growth, profitability, customer retention, and operational efficiency.
Evaluate emerging business opportunities and operational risks using quantitative and qualitative analysis.
Translate business objectives into actionable execution plans as an internal consultant to leadership.
Lead high-priority cross-functional initiatives from concept through implementation, delivering against scope, timeline, budget, and business objectives.
Build and manage program roadmaps, governance structures, executive communications, and stakeholder alignment plans.
Drive organizational change and operational transformation to improve customer experience and business outcomes.
Identify execution risks and dependencies, escalate issues, and develop mitigation plans.
Use analytical techniques to identify business trends, performance drivers, operational opportunities, and customer insights.
Develop executive-level dashboards, scorecards, and strategic performance reporting to monitor KPIs and business outcomes.
Synthesize large, complex datasets into narratives that support executive decision-making.
Evaluate new and existing programs to optimize customer lifetime value, operational effectiveness, and revenue outcomes.
Partner with Marketing, Customer Care, Revenue Management, Operations, Technology, FP&A, and other stakeholders to align initiatives with enterprise priorities.
Facilitate executive discussions, workshops, and planning sessions to drive alignment and accelerate decision-making.
Lead project charter development, business case creation, requirements gathering, and execution planning.
Represent the business in cross-functional leadership forums and strategic planning discussions.