Strategic Analytics [Multiple Positions Available]

JPMorgan Chase & Co. • Plano, TX

6d • Onsite

About The Position

Develop creative solutions to challenges presented by fraud activity and drive innovation in fraud risk strategies through continuous improvement initiatives. Work with large amounts of complex data to monitor and uncover behaviors and trends in fraudulent activity. Develop fraud-fighting products, including machine learning models, by designing requirements and working with technical business partners to implement products using agile design methodology. Generate regular reports and dashboards to communicate fraud risk metrics and trends to stakeholders. Maintain deliverables needed to implement strategies by working with stakeholders to design solutions, develop requirements, and test implementation.

The position supervises employees by delegating tasks, monitoring performance, and providing training, mentorship, and feedback. It currently supervises one Associate, Strategic Analytics; a second Associate is scheduled to start in mid-August 2026, and an open Senior Associate, Strategic Analytics position would also report to this role. Supervisory authority includes hiring, disciplining, evaluating performance, recommending promotions, and terminating employees. The job is located at 8181 Communications Parkway, Plano, Texas 75024.

Requirements

• Bachelor's degree in Management Information Systems, Data Science, Analytics, Computer Information Systems, or a related field.
• Six years of experience in the job offered or as a Strategic Analytics, Fraud Risk/Strategy Analyst, Risk Manager, Portfolio Consultant, or related occupation.
• Four years of experience driving strategy and execution of data-driven loss mitigation strategies, including credit and fraud risk prevention for digital payments.
• Four years of experience performing data manipulation, data structuring, data design flow, and query optimization using SAS, SQL, and Python.
• Four years of experience using Microsoft Excel pivot tables and vlookups and linking data to files to analyze datasets.
• Four years of experience managing portfolio-level credit or fraud risk strategies that balance customer experience metrics, potentially including customer lifetime value, retention rates, complaints, abandonment, approval rates, and resubmissions.
• Four years of experience developing analytical frameworks to manage credit and fraud risk loss.
• Four years of experience developing and driving strategic initiatives such as portfolio risk/charge-off optimization, alert rate optimization, and new technology business cases.
• Four years of experience identifying, prioritizing, and managing opportunities, a book of work, and overarching organizational goals.
• Four years of experience reviewing, recommending, and deciding loss prevention tactics, including assessing downstream customer experience and business outcomes.
• Four years of stakeholder management experience.
• Four years of experience analyzing technical loss-mitigation data, presenting results to non-technical audiences including senior stakeholders, and defending analysis and recommendations to senior stakeholders.
• Four years of experience working with and influencing cross-functional teams, including product and operations teams, to complete risk prevention strategies.
• Four years of experience managing a team, including delegating tasks, overseeing performance, and providing training and mentorship.

Responsibilities

• Develop creative solutions to challenges presented by fraud activity.
• Drive continuous improvement and innovation in fraud risk strategies.
• Analyze complex data to monitor and uncover fraudulent behaviors and trends.
• Design requirements for fraud-fighting products, including machine learning models, and partner with technical teams to implement them using agile design methodology.
• Generate reports and dashboards communicating fraud risk metrics and trends to stakeholders.
• Work with stakeholders to design solutions, develop requirements, and test implementation deliverables.
• Delegate tasks, monitor employee performance, and provide training, mentorship, and feedback.
• Hire, discipline, evaluate performance, recommend promotions, and terminate supervised employees.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager