Strategic AI Operations Leader
About The Position
We currently have a career opportunity for a Strategic AI Operations Leader to join our team. The Strategic AI Operations Leader is responsible for transforming traditional support operations into an AI-enabled, scalable support model by integrating AI agents, automation, observability, and modern ITSM practices. This role defines and drives the future operating model for L1/L2 support, focusing on improving service availability, reducing costs, accelerating incident resolution, and enhancing customer experience. It requires strong leadership in IT Command Center and production support, managed services transformation, and AI-driven service delivery, along with collaboration across global teams and involvement in client engagements and sales. The position is part of senior leadership and plays a key role in shaping the organization’s managed services strategy. Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com. Our Intelligent Automation experts help our clients bridge how work is performed today and how they want to work tomorrow, by leveraging DPA, RPA, and AI to align all aspects of the client’s operations. We partner with some of the most recognized brands in the business with equally matched partnerships. Together, we bring visions to life and drive value and efficiency through process improvement and technology integration.
Requirements
- Strong leadership in IT Command Center and production support.
- Experience in managed services transformation.
- Experience in AI-driven service delivery.
- Ability to collaborate across global teams.
- Involvement in client engagements and sales.
Responsibilities
- Transforming traditional support operations into an AI-enabled, scalable support model by integrating AI agents, automation, observability, and modern ITSM practices.
- Defining and driving the future operating model for L1/L2 support.
- Improving service availability, reducing costs, accelerating incident resolution, and enhancing customer experience.
- Providing strong leadership in IT Command Center and production support.
- Leading managed services transformation.
- Driving AI-driven service delivery.
- Collaborating across global teams.
- Involvement in client engagements and sales.
- Shaping the organization’s managed services strategy.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
